About this role
About The Role This is the first software engineering hire at Otonomee and a key role in building the company’s AI capability and platform. You will report to the CTO, with a dotted line to the Product Builder. <br><br>You will design, build, and ship AI-powered applications end-to-end — spanning backend, data, APIs, and lightweight UI — while establishing the foundation of the Enterprise AI Platform on Azure. <br><br>In the early phase, this role is highly hands-on. You will turn ambiguous business problems across multiple teams into working solutions using AI-native development tools. As the team grows, the role will evolve toward platform architecture, integrations, and technical leadership. <br> <br>Why This Role <br><br>This is an early and high-impact founding engineering role in a company building its AI platform from the ground up. You will take ownership of how AI applications are designed, built, deployed, and scaled across a real CX client environment. <br><br>You will work hands-on across the full stack — from backend and data to APIs and lightweight UI — shipping production-ready AI solutions end-to-end. With direct exposure to leadership, you will play a key role in shaping the technical foundation of the business while owning delivery from concept to production in a fast-moving, AI-native environment. Your profile <u>What You`ll Be Doing</u><br><br>AI Application Development <br><ul><li><span><span>Build and ship end-to-end AI applications (backend, data, APIs, UI)</span></span></li><li><span><span>Turn ambiguous problems into working software quickly</span></span></li><li><span><span>Use AI-native tools to accelerate delivery</span></span></li><li><span><span>Apply key AI patterns (RAG, agents, prompt engineering, evaluation)</span></span></li></ul>Platform & Infrastructure <br><ul><li><span><span>Build and scale the AI Platform on Azure (multi-region)</span></span></li><li><span><span>Own core components: APIM, identity, networking, observability, data</span></span></li><li><span><span>Establish CI/CD,</span><span>IaC</span><span>, testing, and deployment standards</span></span></li></ul>Integrations <br><ul><li><span><span>Integrate with internal and third-party systems (CRM, CX platforms)</span></span></li><li><span><span>Work with tools like Zendesk, Genesys, Intercom, Microsoft 365</span></span></li><li><span><span>Build APIs, webhooks, and event-driven systems</span></span></li></ul>Security & Compliance <br><ul><li><span><span>Embed GDPR, ISO 27001, SOC 2 (and others) into the platform</span></span></li><li><span><span>Partner with Security/GRC on data protection and access</span><span>control</span></span></li></ul>Collaboration & Operations <br><ul><li><span><span>Partner with Product on roadmap and build-vs-buy decisions</span></span></li><li><span><span>Document systems, architecture, and processes</span></span></li><li><span><span>Monitor production systems and improve performance, cost, and reliability</span></span></li></ul><span><span><br></span></span><u>About You</u><br> <br>Engineering & AI <br><ul><li><span><span>Proven experience shipping full-stack applications end-to-end</span></span></li><li><span><span>Hands-on with AI/LLMs (e.g. Azure OpenAI, OpenAI, Anthropic)</span></span></li><li><span><span>Experience with RAG, vector databases, and agent-based systems</span></span></li><li><span><span>Confident using AI-native dev tools to accelerate delivery</span></span></li></ul>Technical <br><ul><li><span><span>Strong backend skills (Python, C#/.NET, or Node.js)</span></span></li><li><span><span>Working frontend capability (React, Next.js, or similar)</span></span></li><li><span><span>Experience with Azure and cloud architecture</span></span></li><li><span><span>Familiar with</span><span>IaC</span><span>and CI/CD pipelines</span></span></li></ul>Systems & Scale <br><ul><li><span><span>Experience integrating SaaS platforms via APIs/events</span></span></li><li><span><span>Understanding of production systems and reliability</span></span></li><li><span><span>Working knowledge of security and compliance frameworks</span></span></li></ul>Mindset & Communication <br><ul><li><span><span>Comfortable as a founding engineer in an early-stage environment</span></span></li><li><span><span>Strong product thinking and problem-solving ability</span></span></li><li><span><span>Clear communicator across technical and non-technical audiences</span></span></li><li><span><span>Self-sufficient, proactive, and effective in remote teams</span></span></li></ul>The following are desirable but not required: <br><ul><li><span><span>Experience with CX platforms (Zendesk, Intercom, Genesys)</span></span></li><li><span><span>Startup/scale-up experience</span></span></li><li><span><span>Experience building internal platforms or tools</span></span></li><li><span><span>Exposure to compliance-heavy environments</span></span></li></ul> Why us? <ul><li><span><span>F</span></span><span><span>ully </span><span>R</span><span>emote work based in</span><span> Ireland</span></span></li><li><span><span>A competitive salary</span></span></li><li><span><span>B</span><span>enefits</span></span></li><li><span><span>Equipment </span><span>provided</span></span></li><li><span><span>Home office allowance </span></span></li><li><span><span>Online Gym and Wellbeing Studio</span></span></li><li><span><span>The opportunity for professional growth</span></span></li><li><span><span>Fun company events and team outings</span></span></li><li><span><span>Autonomy and Responsibility</span></span></li></ul><span><span>OTO1</span></span>