Customer Support Specialist - Egypt @ Inyad

Ce que vous ferez inyad is seeking a Customer Support Specialist based in Cairo to enhance our product's impact by providing top-notch installation, training, and ongoing support to our POS clients. This role is essential in ensuring our clients have a seamless experience from the moment they install our system to their daily operations. You will be responsible for <ul><li><strong>POS Installation &amp; Setup:</strong> Install and configure POS hardware and software for new customers, ensuring everything is operational and tailored to their needs.</li><li><strong>Client Training:</strong> Conduct thorough training sessions for clients and their staff, helping them understand and utilize all features of our POS system effectively.</li><li><strong>Support &amp; Troubleshooting:</strong> Provide prompt and accurate responses to client inquiries via email, chat, phone, and in-person, addressing any issues with the POS system and related hardware.</li><li><strong>Deliveries &amp; On-Site Support:</strong> Coordinate and manage the delivery of POS equipment to clients, offering on-site support when necessary to resolve any technical issues.</li><li><strong>Documentation &amp; Feedback:</strong> Maintain up-to-date documentation on support cases, installations, and client feedback, ensuring this information is easily accessible for future reference and improvement of services.</li></ul> Your qualifications <ul><li>Strong written and verbal communication skills in English - Arabic is a plus.</li><li>Exceptional organizational skills, with a keen attention to detail and punctuality.</li><li>Ability to work independently and as part of a team, demonstrating a proactive and solution-oriented approach.</li><li>Technical aptitude with the ability to quickly learn and apply new technologies, particularly in the realm of POS systems and customer service tools.</li></ul>