About this role
Ce que vous ferez inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.<br><br><br> You will be responsible for <ul><li>Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)</li><li>Answering comments on social media and responding to inquiries by connecting with internal teams</li><li>Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.</li><li>Maitaining documentation related to customer support</li></ul> Your qualifications <ul><li>Strong ability to work individually as well as part of a team.</li><li>Good written and oral communication skills (Classical Arabic, French and English)</li><li>Extremely rigorous, punctual and well organized </li></ul>