Einleitung At Impower, we are shaping the future of property management — simple, fast, and digital. More than 100,000 people manage over 12 million apartments using processes that are still manual, complex, and time-consuming. We help property managers modernize these workflows step by step with reliable software, clear structures, and real practical value. As our product continues to grow in complexity and usage, high-quality customer support becomes essential. Our users rely on Impower in their daily operations, especially in areas such as accounting, banking, and workflow automation. As a Customer Support Specialist, you support our customers in their day-to-day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. At the same time, you work closely with Product and Engineering teams to continuously improve the platform based on real user feedback. Deine Aufgaben <ul><li>Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner</li><li>Support users in understanding and effectively using our software in their daily workflows</li><li>Analyze and resolve product-related issues, escalating complex cases when necessary</li><li>Communicate clearly and professionally with customers in German, ensuring a high-quality support experience</li><li>Contribute to the creation and maintenance of help center articles, guides, and support materials</li><li>Collaborate closely with Product and Engineering teams to report bugs and share customer feedback</li><li>Continuously identify recurring issues and contribute to improving support processes and product usability</li></ul> Dein Profil <ul><li>Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment</li><li>Strong problem-solving skills and a genuine interest in helping users</li><li>Fluent or native German and very good English skills (both written and spoken)</li><li>Ability to quickly understand complex systems and explain them in a simple, structured way</li><li>Independent, reliable, and well-organized working style</li><li>Nice to have: background in business, real estate, or basic accounting knowledge</li></ul> Warum wir? <ul><li>A key role in ensuring a high-quality customer experience for a growing product</li><li>Close collaboration with Product and Engineering in an international team</li><li>Structured onboarding into product, processes, and industry</li><li>Remote working model</li><li>Modern equipment with free choice of hardware</li><li>Office in central Cluj with a collaborative and supportive environment</li><li>Additional benefits such as private health insurance, sports programs, and regular team events</li></ul>

Customer Support Specialist – 100% Remote (DE) (m/f/d) @ Impower

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