About this role
Fourvenues <div style="text-align:justify;"><span style="border:0px solid rgb(229,231,235);font-family:Verdana, Geneva, sans-serif;color:rgb(66,66,66);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);font-size:15px;">Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.<br style="border:0px solid rgb(229,231,235);font-family:inherit;"><br style="border:0px solid rgb(229,231,235);font-family:inherit;">The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience. </span></div><div style="text-align:justify;"><br style="border:0px solid rgb(229,231,235);font-family:'Open Sans', sans-serif, Inter, Arial, Helvetica, sans-serif;color:rgb(66,66,66);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"></div><div style="text-align:justify;"><span style="border:0px solid rgb(229,231,235);font-family:Verdana, Geneva, sans-serif;color:rgb(66,66,66);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);font-size:15px;">What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table. </span></div><div style="text-align:justify;"><br style="border:0px solid rgb(229,231,235);font-family:'Open Sans', sans-serif, Inter, Arial, Helvetica, sans-serif;color:rgb(66,66,66);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"></div><div style="text-align:justify;"><span style="border:0px solid rgb(229,231,235);font-family:Verdana, Geneva, sans-serif;color:rgb(66,66,66);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);font-size:15px;">The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.</span></div> Your mission <ul><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Manage and resolve B2C user issues in an agile, professional, and empathetic manner.</li><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Handle queries related to tickets, bookings, access, payments, refunds, and other platform services.</li><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Accurately record and document each issue to ensure traceability and continuity between shifts.</li><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Escalate complex issues to the relevant teams: B2B Support, Product, Engineering, Operations, or Finance.</li><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Write clear and effective responses, adapted to each user and situation.</li><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Respond to reviews on Google Reviews and Trustpilot, helping improve the customer experience and protect the brand’s reputation.</li><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Identify recurring issue patterns and suggest improvements to processes, product, or communication.</li><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Use internal tools such as Slack, Google Workspace, HubSpot, Aircall, Notion, or ticketing platforms, while ensuring departmental SLAs are met.</li></ul> Your profile <ul><li style="text-align:justify;font-family:Verdana, Geneva, sans-serif;font-size:15px;">2–3 years of experience in Customer Service, Customer Support, or Customer Care roles, ideally within technology, digital, SaaS, ticketing, ecommerce, events, hospitality, or other high-volume customer-facing environments.</li><li style="text-align:justify;font-family:Verdana, Geneva, sans-serif;font-size:15px;">Experience handling end-user enquiries across multiple channels, including email, chat, phone, web forms, and ticketing platforms.</li><li style="text-align:justify;font-family:Verdana, Geneva, sans-serif;font-size:15px;">Based in Valencia or willing to relocate or commute to the city.</li><li style="text-align:justify;font-family:Verdana, Geneva, sans-serif;font-size:15px;">Good command of English, with the ability to support basic to intermediate enquiries from international users. Additional languages will be considered a strong advantage.</li></ul> We value <ul><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Previous experience in Technical Support, Operational Support, Hospitality, Events, Nightlife, or Direct-to-Consumer Customer Service will be considered an advantage.</li><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Experience working in fast-paced, high-demand environments, with peak activity periods, strict response times, and the ability to prioritise effectively, is highly desirable.</li></ul> Why us? <ul style="border:0px solid;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';margin:8px 0px;padding:0px 0px 0px 24px;color:rgb(66,66,66);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;font-family:Verdana, Geneva, sans-serif;list-style-type:disc;margin:0px;font-size:15px;"><p style="border:0px solid;font-family:inherit;margin:0px;text-align:justify;">Salary based on candidate's skills and experience.</p></li><li style="border:0px solid;font-family:Verdana, Geneva, sans-serif;list-style-type:disc;margin:0px;font-size:15px;"><p style="border:0px solid;font-family:inherit;margin:0px;text-align:justify;">Annual bonuses for those who significantly contribute to Fourvenues' success.</p></li><li style="border:0px solid;font-family:Verdana, Geneva, sans-serif;list-style-type:disc;margin:0px;font-size:15px;"><p style="border:0px solid;font-family:inherit;margin:0px;text-align:justify;">A vision and team that will inspire you to excel and reach the next level in your career development.</p></li><li style="border:0px solid;font-family:Verdana, Geneva, sans-serif;list-style-type:disc;margin:0px;font-size:15px;"><p style="border:0px solid;font-family:inherit;margin:0px;text-align:justify;">Laptop and high-resolution monitors to maximize your potential.</p></li><li style="border:0px solid;font-family:Verdana, Geneva, sans-serif;list-style-type:disc;margin:0px;font-size:15px;"><p style="border:0px solid;font-family:inherit;margin:0px;text-align:justify;">Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect.</p></li><li style="border:0px solid;font-family:Verdana, Geneva, sans-serif;list-style-type:disc;margin:0px;font-size:15px;"><p style="border:0px solid;font-family:inherit;margin:0px;text-align:justify;">Private health insurance to promote your peace of mind and well-being.</p></li><li style="border:0px solid;font-family:Verdana, Geneva, sans-serif;list-style-type:disc;margin:0px;font-size:15px;"><p style="border:0px solid;font-family:inherit;margin:0px;text-align:justify;">Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.</p></li><li style="border:0px solid;font-family:Verdana, Geneva, sans-serif;list-style-type:disc;margin:0px;font-size:15px;"><p style="border:0px solid;font-family:inherit;margin:0px;text-align:justify;">Extra vacation days for special occasions like birthdays, holidays, or unique events.</p></li></ul>