About this role
Fourvenues <span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;">Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.<br><br>The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience. </span><br><br><span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;">What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table. </span><br><br><span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;">The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.</span> Your mission <ul><li><p style="text-align:justify;"><span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;">Client Relationship Management: Build and maintain strong relationships with key clients across the Iberia region (Spain). Drive adoption of our system through clear, proactive communication focused on building trust and maximising the value of the partnership.</span></p></li><li><p style="text-align:justify;"><span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;">CRM and Pipeline Optimisation: Continuously and accurately track the opportunity pipeline and manage all interactions in the CRM (HubSpot) with autonomy, ensuring account satisfaction and growth.</span></p></li><li><p style="text-align:justify;"><span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;">Cross-functional Coordination: Work closely with Development and Support teams, sharing strategic feedback, escalating relevant issues, and helping optimise the customer experience.</span></p></li><li><p style="text-align:justify;"><span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;">Client Onboarding: Guide new clients through the onboarding process, ensuring the setup and customisation of our system are aligned with their needs and that they experience a smooth and efficient implementation.</span></p></li><li><p style="text-align:justify;"><span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;">Usage Analysis and Optimisation: Monitor feature adoption and system performance across each account, proposing improvements and optimisation strategies to increase customer satisfaction and return on investment.</span></p></li><li><div style="text-align:justify;"><span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;">Activity Documentation and Reporting: Maintain detailed records on the status and usage of each account, producing regular reports to provide visibility on performance and improvement opportunities.</span></div></li></ul> Your profile <ul><li style="font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="text-align:justify;">2–5 years of experience in similar roles within SaaS environments, with a strong focus on account management, system configuration, and customer support.</p></li><li style="font-family:Verdana, Geneva, sans-serif;font-size:15px;text-align:justify;">CRM and analytical skills: Experience using CRM platforms to manage customer accounts and analyse data to support strategic decision-making.</li><li style="font-family:Verdana, Geneva, sans-serif;font-size:15px;text-align:justify;">Professional English (B2 or above): Ability to communicate confidently with international clients.</li><li style="font-family:Verdana, Geneva, sans-serif;font-size:15px;text-align:justify;">Mobility: Full UK/European driving licence (or equivalent Category B licence) and willingness to travel occasionally to client sites.</li></ul><p style="text-align:justify;"><span style="font-family:Verdana, Geneva, sans-serif;font-size:15px;"><strong>Skills</strong></span></p><ul><li style="font-family:Verdana, Geneva, sans-serif;font-size:15px;text-align:justify;">Communication and negotiation: Excellent communication skills, with the ability to build relationships, influence stakeholders and negotiate commercial agreements.</li><li style="font-family:Verdana, Geneva, sans-serif;font-size:15px;text-align:justify;">Customer focus: Strong customer-centric mindset, proactively identifying and addressing client needs while delivering an outstanding customer experience and resolving issues efficiently.</li><li style="font-family:Verdana, Geneva, sans-serif;font-size:15px;text-align:justify;">Organisation and multitasking: Ability to manage multiple accounts and projects simultaneously, prioritising effectively to meet deadlines.</li><li style="font-family:Verdana, Geneva, sans-serif;font-size:15px;text-align:justify;">Collaboration: Experience working cross-functionally with Customer Support, Sales and Product/Development teams to enhance the customer experience.</li><li style="font-family:Verdana, Geneva, sans-serif;font-size:15px;text-align:justify;">Empathy and adaptability: Ability to adapt to changing priorities and tailor your approach to the specific needs of each client.</li></ul> We value <ul><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Industry knowledge: Previous experience or a strong understanding of the industry we operate in, particularly the nightlife and hospitality sector, is highly desirable.</li><li style="font-family:Verdana, Geneva, sans-serif;text-align:justify;font-size:15px;">Experience with all-in-one management platforms: Experience working with integrated business management platforms or end-to-end operational software is considered a strong advantage.</li></ul> Why us? <ul style="border:0px solid;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="border:0px solid;margin:0px;text-align:justify;">Salary based on candidate's skills and experience.</p></li><li style="border:0px solid;margin:0px;font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="border:0px solid;margin:0px;text-align:justify;">Annual bonuses for those who significantly contribute to Fourvenues' success.</p></li><li style="border:0px solid;margin:0px;font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="border:0px solid;margin:0px;text-align:justify;">A vision and team that will inspire you to excel and reach the next level in your career development.</p></li><li style="border:0px solid;margin:0px;font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="border:0px solid;margin:0px;text-align:justify;">Laptop and high-resolution monitors to maximize your potential.</p></li><li style="border:0px solid;margin:0px;font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="border:0px solid;margin:0px;text-align:justify;">Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect.</p></li><li style="border:0px solid;margin:0px;font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="border:0px solid;margin:0px;text-align:justify;">Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments.</p></li><li style="border:0px solid;margin:0px;font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="border:0px solid;margin:0px;text-align:justify;">Private health insurance to promote your peace of mind and well-being.</p></li><li style="border:0px solid;margin:0px;font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="border:0px solid;margin:0px;text-align:justify;">Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.</p></li><li style="border:0px solid;margin:0px;font-family:Verdana, Geneva, sans-serif;font-size:15px;"><p style="border:0px solid;margin:0px;text-align:justify;">Extra vacation days for special occasions like birthdays, holidays, or unique events.</p></li></ul>