About the job Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK. Role: Leadership Development & Coaching Partner (in-house, full-time) Location: 5 days a week — London Head Office, White City (W12 7FR) Reporting to: Head of HR, UK Functional alignment: Global Head of Coaching & Development This is an in-house, embedded role — not a consulting engagement or external coaching practice. You’ll be a permanent member of our UK team, working shoulder-to-shoulder with managers every day from our White City office. The Leadership Development & Coaching Partner will work directly with managers across Flatpay UK, from first-time team leads to regional leaders, helping them lead confidently, manage performance effectively and build high-performing teams. This is not a traditional L&D role. It is a hands-on, commercially focused position embedded within a fast-moving, sales-driven environment. The role focuses on strengthening manager capability, improving performance conversations, embedding consistent probation standards and reducing early attrition through stronger leadership. <h1>Responsibilities</h1><ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Deliver and continuously improve the UK leadership development programme, coaching managers 1:1 and in group settings on accountability, performance conversations, expectations and team leadership.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Support first-time managers in building structured, consistent leadership habits, and facilitate practical, high-impact sessions on difficult conversations, standards and driving results.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Support managers in applying probation and performance processes consistently and confidently, including guidance on Performance Improvement Plans (PIPs) and documentation standards.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Partner with People Operations to monitor probation outcomes and early-tenure attrition, identifying trends linked to leadership capability and intervening early.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Partner with Sales Coaches and Training teams to identify leadership capability gaps linked to revenue performance and productivity, translating commercial priorities into targeted leadership development interventions.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Provide pragmatic recommendations to the Head of HR on development priorities, capability risks and consistent manager performance standards across departments and regions.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Reinforce leadership behaviours aligned with Flatpay’s high-performance culture and reduce reactive escalations through proactive coaching and clearer expectations.</li></ul><h1>Skills & Attributes</h1><ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Track record of coaching managers in-house within a fast-paced, commercially driven business (ideally sales-led) — not as an external consultant or freelance coach.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Strong capability in performance coaching and accountability conversations.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Comfortable working with ambitious, high-performing leadership teams day in, day out.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Confident challenging constructively and holding standards.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Strong understanding of performance data and commercial drivers.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Pragmatic, resilient, and focused on outcomes rather than theory or frameworks.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Thrives in growth environments where pace and ambiguity are the norm.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Experience contributing to leadership development programmes within scaling organisations is highly desirable.</li></ul><h1>Our Values</h1> At Flatpay, how we work matters as much as what we achieve. Happy Humans — We bring energy to our work and create teams people enjoy being part of. No Assholes — We perform at a high level while treating colleagues and customers with respect. It’s Our Business, Own It — Everyone takes responsibility and manages their work like it’s their own business. Start With No — We challenge ideas, think commercially and focus on what truly creates value. Sky-High Ambitions — We set bold goals and expect people to keep raising the bar. The Best Argument Wins — Titles don’t decide outcomes. We debate openly to reach the best decisions. <h1>Background & Requirements</h1><ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Permanent, full-time, in-house role based in our London office 5 days a week. This is not a fit for candidates running their own external coaching practice or seeking consulting/freelance engagements.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Fluent in English.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Right to work in the UK (unfortunately we can’t offer visa sponsorship right now).</li></ul><h1>Hiring Process</h1><ol><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Application Review — Our Talent Team reviews your CV to assess experience and potential fit.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">1:1 Microsoft Teams interview with the Hiring Manager.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:12px;">Offer — Successful candidates receive a fast-turnaround offer.</li></ol>

Leadership Development & Coaching Partner @ Flatpay

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