About this role
About the job <p>Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active across Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January also in the Netherlands. </p><p>Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized businesses. No complicated pricing, no hidden fees, no surprises - just one flat rate for all cards.</p><strong>Employment type:</strong> Full-time<br><strong>Location:</strong> Amsterdam - onsite 5 days per week What you'll do <strong>Responsibilities</strong><ul><li>Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.</li><li>Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.</li><li>Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.</li><li>Comfortable handling and moving boxes of payment terminals and equipment as part of shipping and installation preparation.</li><li>Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.</li><li>Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.</li><li>Document installation activities and ensure all systems are correctly set up and activated. </li><li>Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.</li></ul><strong>Skills & Attributes</strong><ul><li>Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.</li><li>Excellent communication skills with the ability to guide customers clearly and confidently over the phone.</li><li>Highly organized and able to manage multiple installations and tasks at the same time.</li><li>Structured and solution oriented approach to problem solving.</li><li>Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.</li><li>Comfortable working in a fast growing environment where priorities can evolve quickly.</li><li>Positive, hands on attitude and willingness to support the team wherever needed.</li></ul> Who you are <div style="margin:4px 0;padding:0;color:#1d1c1d;"><strong>This role is perfect for you if:</strong><br><br></div><ul style="margin:4px 0 4px 24px;padding:0;"><li style="border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;">you have some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required.</li><li style="border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;">you have experience in operations, logistics coordination, technical support, or customer facing roles is a plus.</li><li style="border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;">a basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed</li><li style="border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;">are fluent in Dutch</li></ul> Why Flatpay? <strong>Massive opportunity:</strong> Join at launch stage and shape our success in the Dutch market.<br><strong>Uncapped earning potential:</strong> The more you sell, the more you earn.<br><strong>Fast-track career growth:</strong> We promote from within, and we move fast.<br><strong>Supportive culture:</strong> No politics, no bureaucracy – just good people building great things together.<br><strong>International environment:</strong> Be part of a diverse, ambitious team across 6+ countries.