About the job Flatpay is launching in the Netherlands in January 2026 - applications now open! The payments revolution is here. Who we are Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business. But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming. That’s why we started Flatpay. <ul><li>One low, flat rate across all cards</li><li>Free best in class card terminal</li><li> No startup fees, no monthly fees & no hidden fees</li><li>Next working day payouts</li><li>24/7 NL based customer support</li><li>40,000+ happy merchants across Europe with a 4.7 Trustpilot rating & 50+ NPS</li></ul>We’re already more than 1,000 people across Denmark, Finland, Italy, Germany, France and the UK. What you'll do Role: Customer Support Agent, full-time Start Date: As soon as possible Location: On site 5 days per week in our Amsterdam office As a Customer Support Agent for the Dutch market, you'll be the voice of Flatpay. Your day-to-day <ul><li>Support our Dutch merchants: Take inbound calls and make outbound calls to support our customers, gather feedback, and provide guidance on their setup or experience.</li><li>Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.</li><li>Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.</li><li>Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.</li><li>Contribute ideas: Bring forward suggestions based on your conversations with customers to help us build a best-in-class customer support.</li></ul> Who you are Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here. Humble - We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you. Smart - This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships. Skills & Attributes <ul><li>High energy, persistence and positive attitude toward customers.</li><li>Strong verbal and written skills.</li><li>Metrics-driven mindset and comfort working toward daily/weekly targets.</li><li>Receptive to feedback and eager to learn customer support best practices.</li><li>Comfortable working both independently and with a team.</li><li>Ability to multitask, manage time effectively and stay organised in a fast-paced environment.</li></ul>Background <ul><li>Previous experience in customer service or a similar role.</li><li>Bonus: experience in the payments or fintech sector.</li><li>Fluent English and Dutch speaker.</li><li>Positive mindset and strong focus on customer satisfaction.</li><li>Right to work in the Netherlands.</li></ul> If this sounds like a good match, we’re looking forward to hearing from you. The Flatpay team From the Nordics, with love ❤️

Customer Support Agent @ Flatpay

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