Service Delivery Coordinator (Customer Onboarding) @ Dynamix

Your mission We are an IT services provider delivering end-to-end support, from service desk operations to project coordination, vendor management, and expansion planning. To strengthen our onboarding process, we’re seeking a Customer Onboarding/Projects Coordinator (2-month contract, with possible extension). <br>This is a senior role requiring someone who can quickly learn our workflows, shadow our SME, and then take charge of onboarding new customers. The ideal candidate is data-driven, analytical, and confident in engaging both clients and leadership. They must be able to challenge processes, propose improvements, and hold stakeholders accountable. Your profile <strong>Learn, Lead &amp; Implement </strong><br><ul><li><span><span>Absorb internal workflows, tools, and customer processes (Salesforce, Confluence, Smartsheet, SharePoint, MS Planner).</span></span></li><li><span><span>Shadow the SME to capture best practices, then lead both onboarding and implementation for new customers.</span></span></li></ul><strong>Customer Onboarding &amp; Implementation </strong><br><ul><li><span><span>Facilitate kickoff meetings, gather requirements, and design onboarding/implementation plans with clear timelines.</span></span></li><li><span><span>Drive solution setup and implementation, ensuring successful customer adoption.</span></span></li><li><span><span>Coordinate across teams and vendors to hit delivery milestones.</span></span></li><li><span><span>Represent Dynamix with confidence in client-facing discussions.</span></span></li></ul><strong>Data &amp; Reporting </strong><br><ul><li><span><span>Extract and analyze onboarding/implementation data (Salesforce, Smartsheet, etc.).</span></span></li><li><span><span>Build reports and presentations to show progress, risks, and opportunities.</span></span></li><li><span><span>Instill a data-first approach to decision-making.</span></span></li></ul> <strong>Process Oversight </strong><br><ul><li><span><span>Critically assess onboarding and implementation processes, </span><span>identify</span><span> inefficiencies, and recommend improvements.</span></span></li><li><span><span>Provide evidence-based feedback and hold stakeholders accountable.</span></span></li></ul><br><strong>What We’re Looking For </strong><ul style="font-weight:initial;"><li><span><span>Experience:</span></span><span><span> 5+ years in IT onboarding, project coordination, or customer success with enterprise clients.</span></span></li><li><span><span>Data-Driven:</span></span><span><span> Skilled in Salesforce, Smartsheet, SharePoint reporting.</span></span></li><li><span><span>Leadership Presence:</span></span><span><span> Confident communicator with senior-level clients.</span></span></li><li><span><span>Independent &amp; Accountable:</span></span><span><span> Able to drive decisions without executive reliance.</span></span></li><li><span><span>Cultural Awareness:</span></span><span><span> Familiar with U.S. business practices; comfortable with candid dialogue.</span></span></li><li><span><span>Tools Expertise:</span></span><span><span> Salesforce, Confluence, Smartsheet, SharePoint, MS Planner, MS Teams (other CRM experience is a plus).</span></span></li></ul><strong>Contract Details </strong><ul><li><span><span>Duration:</span></span><span><span> 2 months (initial).</span></span></li><li><span><span>Extension:</span></span><span><span> Possible, based on performance and client feedback.</span></span></li><li><span><span>Engagement:</span></span><span><span> Direct client-facing role with immediate onboarding responsibility.</span></span></li></ul>