About this role
What the role is Account Manager<br> Working Hours 37.5 hours, Monday – Friday, <br> Contract Type Permanent, <br> Location Lytham St Annes, <br>Responsible for supporting the internal and field-based sales team and increasing business by building great relationships with agencies. <br><table><tbody><tr><td style="width:100%;"> <br><ul><li>Provide feedback to agencies on progress for their contractors.</li><li>Maintain regular communications with your allocated agency base.</li><li>Build relationship with agency consultants (new and existing) to maintain and grow Danbro market share of each agencies business.</li><li>Identify and secure profitable referrals and look at exploring upsell opportunities to wider Danbro products and services</li><li>Develop communications plans for agencies and ensure planned activities are completed.</li><li>Understand commercial aspects of the role and adhere to profitability metrics expected </li><li>Secure qualified registrations against personal registration target</li><li>Fielding incoming calls and emails</li><li>Proactively ensure outbound calls and activities are completed against achievable KPI metrics </li><li>Attend regular training sessions and perform role-plays relevant to the role to help with coaching and feedback</li><li>Ensure you are continually up-to-date with previous, current and proposed legislative changes. </li><li>Attend presentations and training sessions to improve business development relationships and skills.</li><li>Ensure that the CRM system is kept up to date with accurate and relevant information to assist with Business Development and Marketing communications.</li><li>Liaise with internal departments to resolve contractor and agency queries.</li><li>Partner with the marketing team to create and distribute merchandise and Point-of-Contact packs to agencies, identifying and capitalising on new marketing opportunities.</li></ul></td></tr></tbody></table><br> What Skills are required <table><tbody><tr><td style="width:100%;"> <br><ul><li>Excellent communication skills, written and verbal.</li><li>Confident – strong personality </li><li>Strong time management and the ability to prioritise objectives and tasks.</li><li>Ability to work on own initiative.</li><li>Be commercially aware when exploring sales angles with businesses </li><li>Consistently work as part of a team and be perceived by others as a team player.</li><li>Ability to meet deadlines and exceed targets.</li><li>IT literacy and the ability to use the tools available to you, for you to perform as efficiently as is reasonably possible.</li><li>Ability to work under pressure without compromising customer service, results, or quality of work.</li><li>Maintain the appropriate skill / knowledge level of sales best practice and recruitment and accountancy industry knowledge.</li><li>To hold or work towards achieve qualifications deemed appropriate for the role.</li></ul></td></tr></tbody></table> <br> Why us? <ul><li>25 days’ annual leave plus bank holidays, increasing to 30 days with continuous service</li><li>Performance bonuses</li><li>Onsite coffee shop</li><li>Bupa Cash Plan (including dental and optical care)</li><li>Pension – up to 4% contribution match</li><li>Professional qualification salary enhancement</li><li>Regular team social activities</li><li>Financial services</li><li>Flexible working hours</li><li>Full study support</li><li>Onsite subsidised gym</li><li>Bupa Select Health Scheme (including inpatient and outpatient services)</li><li>Death in service benefit</li><li>Long service award</li><li>Workplace listener scheme</li><li>Refreshments</li></ul>