About this role
Ihre Aufgaben <ul><li><span><span>Act as the primary point of contact for</span><span> France</span><span> – speaking </span><span>customers, ensuring high-quality support and service.</span></span></li><li><span><span>Support vacation replacement</span><span>.</span></span></li><li><span><span>Address customer </span><span>e</span><span>nquiries related to products, installation, cleaning, and maintenance, providing accurate and timely information.</span></span></li><li><span><span>Build and maintain strong relationships with customers, fostering loyalty and trust.</span></span></li><li><span><span>Resolve customer issues promptly and effectively in collaboration with internal teams.</span></span></li><li><span><span>Identify</span><span> new business opportunities and support the Sales Representatives in qualifying leads and setting appointments.</span></span></li><li><span><span>Promote new product ranges and ensure customers are informed of updates and promotions.</span></span></li><li><span><span>Independently manage and nurture relationships with smaller customer accounts to ensure satisfaction and </span><span>identify</span><span> growth opportunities.</span></span></li><li><span><span>Process customer orders from receipt to delivery, ensuring accuracy and efficiency.</span></span></li><li><span><span>Work closely with supply chain and warehouse teams to manage deliveries and resolve logistical issues.</span></span></li><li><span><span>Track order status and proactively communicate updates to customers and Sales Representatives.</span></span></li><li><span><span>Handle complaints related to deliveries, ensuring swift resolution in partnership with Technical Services.</span></span></li><li><span><span>Maintain </span><span>accurate</span><span> records in the CRM system, ensuring customer interactions and data are </span><span>up-to-date</span><span>.</span></span></li><li><span><span>Assist with CRM-related tasks for the Sales team, such as lead processing and customer documentation.</span></span></li><li><span><span>Suggest and implement system improvements to enhance service delivery and efficiency.</span></span></li></ul> Ihr Profil <ul><li>Fluent in French and English (written and spoken).</li><li><span><span>Demonstrated </span><span>expertise</span><span> in customer service and sales support roles.</span></span></li><li><span><span>Strong communication</span><span> and interpersonal skills, with the ability to foster positive relationships.</span></span></li><li><span><span>Excellent organi</span><span>s</span><span>ational and problem-solving abilities.</span></span></li><li><span><span>Experience with CRM systems and </span><span>proficiency</span><span> in office tools such as Outlook, Excel, and Word.</span></span></li><li><span><span>Experience with ERP systems, </span><span>Dynamics 365 Business Central </span><span>preferred</span><span>.</span></span></li><li><span><span>A proactive and motivated mindset with a commitment to delivering excellence.</span></span></li><li><span><span>Ability to thrive under pressure and adapt to a fast-paced environment.</span></span></li><li><span><span>Strong team</span><span> player with the </span><span>capacity</span><span> to work independently when </span><span>required</span><span>.</span></span></li></ul>