Mission <p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">As a Pharma Industry Business Impact Lead (BIL), you are the senior industry authority responsible for long-term value realization and strategic account development across Fortune 500 clients within Pharma and Life Sciences vertical. <p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">This role goes beyond a traditional Customer Success Manager profile, combining strategic account leadership, executive advisory, and industry authority.<p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">While Domain BILs drive deployment and operational leadership, the Industry BIL drives executive alignment, value delivery, strategic account planning, and readying accounts for expansion and renewal. <p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">The mission is to convert usage into measurable business impact, act as a trusted advisor to senior stakeholders, and position Aily as a strategic partner embedded in the client’s decision ecosystem. Internally, you represent the voice of the industry to ensure our product and value narrative remain aligned with sector priorities. <p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">WHAT YOU WILL DO<p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Serve as trusted partner and AI advisor to executive leaders at Fortune 500 companies to champion value delivery from the Aily App.<p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Leverage biopharma industry expertise to understand business challenges translate them into AI solutions to achieve measurable business value <p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Coordinate Aily efforts across the account, ensuring alignment across all domains, and partner closely with the Account Executive to drive account renewal and expansion.<p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">YOUR RESPONSIBILITIES<ul style="margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="font-size:14px;font-family:Verdana, Geneva, sans-serif;">Executive Relationships & Trusted Advisory </li><li style="margin-top:4px;font-size:14px;font-family:Verdana, Geneva, sans-serif;">Build and sustain trusted relationships with C-level and senior stakeholders </li><li style="margin-top:4px;font-size:14px;font-family:Verdana, Geneva, sans-serif;">Develop executive champions </li><li style="margin-top:4px;font-size:14px;font-family:Verdana, Geneva, sans-serif;">Embed AI into governance forums and performance discussions </li><li style="margin-top:4px;font-size:14px;font-family:Verdana, Geneva, sans-serif;">Advise clients on how AI accelerates value within their industry context </li></ul><p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Industry Authority in the Room Internally and Externally <ul style="margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="font-size:14px;font-family:Verdana, Geneva, sans-serif;">Bring deep understanding of industry value chains, economics, and performance drivers </li><li style="margin-top:4px;font-size:14px;font-family:Verdana, Geneva, sans-serif;">Map executive routines and governance structures to identify high-impact decision moments </li><li style="margin-top:4px;font-size:14px;font-family:Verdana, Geneva, sans-serif;">Align Aily insights to industry-specific strategic priorities and P&L levers </li><li style="margin-top:4px;font-size:14px;font-family:Verdana, Geneva, sans-serif;">Provide dotted-line leadership to Domain BILs across the account, ensuring a coherent value narrative </li><li style="margin-top:4px;font-size:14px;font-family:Verdana, Geneva, sans-serif;">Coordinate cross-domain impact tracking and executive positioning </li><li style="margin-top:4px;font-size:14px;font-family:Verdana, Geneva, sans-serif;">Translate biopharma industry knowledge and market dynamics into product refinement and industry-specific positioning </li></ul><p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Champion ROAI for our customers<ul><li style="font-size:14px;font-family:Verdana, Geneva, sans-serif;"><p style="margin-top:0.75em;margin-right:0px;margin-bottom:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Orchestrate Aily’s engagement with customers to ensure value delivery</li><li style="font-size:14px;font-family:Verdana, Geneva, sans-serif;"><p style="margin-top:0.75em;margin-right:0px;margin-bottom:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Partner closely with Aily App users to identify and document impact and quantifiable value</li><li style="font-size:14px;font-family:Verdana, Geneva, sans-serif;"><p style="margin-top:0.75em;margin-right:0px;margin-bottom:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Serve as the voice of the customer within Aily to help drive product evolution</li><li style="font-size:14px;font-family:Verdana, Geneva, sans-serif;"><p style="margin-top:0.75em;margin-right:0px;margin-bottom:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Lead large-scale adoption and advocacy initiatives </li></ul> Your profile <p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Must have:<ul style="margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="font-family:Verdana, Geneva, sans-serif;">7+ years of experience in the pharma industry with deep understanding of industry economics and executive governance</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">Proven track record with Fortune 500 pharma clients in the target industry</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">Strong executive presence with the ability to build lasting C-level relationships</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">Clear accountability for value realization and measurable outcomes</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">Comfortable operating autonomously in complex enterprise environment</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">Extreme ownership mindset with accountability for outcomes, value delivery, and account growth</li></ul><p style="margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);">Strongly Preferred:<ul style="margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="font-family:Verdana, Geneva, sans-serif;">Background in strategy consulting or customer success</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">Strong understanding of pharmaceutical R&D, portfolio strategy, and/or business development</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">MBA or other related academic experience</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">AI savvy mindset with experience using AI to solve real-world business challenges</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">Exposure to enterprise SaaS environments</li><li style="margin-top:4px;font-family:Verdana, Geneva, sans-serif;">Experience mentoring, leading, or scaling small teams or domain practices</li></ul>

Sr / Principal Pharma Industry Business Impact Lead (CSM) - BCN/MAD/Munich @ AilyLabs

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