About this role
Job summary
Kilburn Park Medical is located in brand-new, purpose-built premises, providing a modern and professional environment to welcome and support our patients. .
We're looking for a friendly, reliable Receptionist to join our team. Youll be the first point of contact for our patients, so excellent communication skills, a calm approach, and a helpful attitude are essential. Youll work closely with a supportive and welcoming team who are committed to providing high-quality patient care.
What we offer:
A supportive team environment with full training provided
A well-structured rota for a good work-life balance
New, modern facilities with up-to-date systems
Competitive salary and access to the NHS pension scheme
If youre organised, approachable and enjoy helping people, wed love to hear from you.
Main duties of the job
Please note this role is:
NOT a remote job.Is 5 days a week, Monday to Friday, working later shift 10.30am to 6.30pm with 30 minutes lunch break each day, please do not apply if you cannot commit to work these hours.
As a Receptionist at Kilburn Park Medical, you will be the first point of contact for our patients, whether in person, by phone or online.
Your responsibilities will include greeting patients in a professional and welcoming manner, handling appointment bookings and cancellations, and managing enquiries with accuracy and sensitivity.
You will maintain up-to-date patient records, process repeat prescriptions, and support the clinical team with administrative tasks such as scanning, filing and data entry. You will help ensure the smooth running of reception, monitor waiting areas, and liaise with colleagues to manage patient flow efficiently.
You'll need to prioritise tasks, stay calm under pressure, and handle confidential information in line with data protection and practice policies. This is a busy, patient-facing role that requires excellent communication, strong IT skills, attention to detail and a flexible, team-oriented approach.
About us
Kilburn Park Medical Centre is a well-established GP practice located in Kilburn, London, serving a diverse patient population. The practice is committed to providing high-quality, patient-centred healthcare, with services including chronic disease management, antenatal and postnatal care, minor surgery, childhood vaccinations, and well-person check-ups .
The clinical team comprises experienced professionals, including GP partners, salaried GPs, advanced nurse practitioners, practice nurses, healthcare assistants, and administrative staff . The team works collaboratively to ensure comprehensive care for patients.
The practice fosters a supportive and inclusive work environment, emphasizing teamwork and continuous professional development. Staff are encouraged to engage in quality improvement initiatives and contribute to the practice's growth.
Job description Job responsibilities
Duties:
Greet, receive and direct patients. Give completed prescriptions to patients, checking the name and address. Deal with general telephone enquiries. Process appointment requests by patients, both in person and over the telephone. Record messages for staff, including doctors and nurses. Record requests for home visits and repeat prescriptions. Extract patient files for surgeries, house calls and routine enquiries. File paperwork in the relevant patient file. Input patient information on computer, including under templates. Email and photocopy as requested. Be able to navigate correctly on Emis Web Have a working knowledge of the telephone system, during and after hours. Attending weekly briefings Experience required:
Ideally, previous medical reception experience Excellent administration and communication skills Problem solver Strong computer literacy especially in MS applications Ability to show patience, empathy and diplomacy when required and to be able to work under pressure. Personal characteristics:
Confident, approachable, organised, well-spoken and presented. Need to have an empathetic nature and the ability to remain calm in a crisis is essential Effective decision maker Good initiative and proactive problem-solver Friendly, approachable and self-motivated Good attention to detail and high level of accuracy Copes well under pressure Adaptable to change and willing to go the extra mile Excellent team-player
Person Specification
Qualifications Essential
Experience using EMIS and DOCMAN Excellent administration and communication skills A respected team player. Problem solver Strong computer literacy especially in MS applications Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.
Experience Essential
Previous experience in GP Practice Experience using EMIS Web and Docman.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kilburn Park Medical Centre
Address Kilburn Park Medical Centre
6 Mile Walk
London
NW6 5HB
United Kingdom
Employer's website https://kilburnparkmedicalcentre.co.uk/ (Opens in a new tab)