About this role
Job summary
Were looking for a proactive and customer-focused Private Healthcare Coordinator to join our team. Acting as the single point of contact for self-pay and insured patients, youll guide individuals through their entire healthcare journey from initial enquiry to discharge ensuring a seamless, personalised experience. This is a brilliant opportunity to play a key role in delivering exceptional private patient services while contributing to the growth of the service.
Youll find a friendly welcome and a home for your talents at Practice Plus Group. Whether youre coming from a Healthcare environment, or somewhere completely different wed love to hear from you.
You will be part of a close knit collaborative team who pride themselves in providing the highest standards to our patients and their families. Reporting to Patient Services Manager Louise, working 37.5 hours per week.
Main duties of the job
Acting as the main point of contact for private patients, providing a professional, responsive and personable service throughout their pathway Managing patient journeys end-to-end, keeping individuals informed and supported at every stage Using CRM systems to track patient progress, schedule follow-ups and ensure timely communication Liaising with consultants, GP practices and insurers to gather clinical information and pre-authorisation details Supporting conversion from outpatient consultation to surgery where appropriate, promoting private healthcare services Handling payments and invoices, and maintaining accurate data for reporting on activity and revenue Working collaboratively with scheduling teams, consultants and the wider hospital to ensure a smooth and joined-up service Monitoring patient feedback and identifying opportunities to improve the experience
About us
Proven experience in a high-volume customer service or bookings environment (healthcare experience desirable) A confident communicator with an excellent telephone manner and strong interpersonal skills Highly organised with strong IT skills and the ability to manage multiple systems (CRM, Healthcode experience desirable) Numerate, with the ability to understand and explain procedure pricing A proactive, empathetic approach with a genuine passion for delivering outstanding patient care A strong team player, comfortable working with a range of clinical and non-clinical stakeholders An interest in private healthcare and delivering a premium patient experience To apply for the role click on the link below. If you have any questions contact [email protected] in our friendly resourcing team. We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK. #LI-KM1
Job description Job responsibilities
Were looking for a proactive and customer-focused Private Healthcare Coordinator to join our team. Acting as the single point of contact for self-pay and insured patients, youll guide individuals through their entire healthcare journey from initial enquiry to discharge ensuring a seamless, personalised experience. This is a brilliant opportunity to play a key role in delivering exceptional private patient services while contributing to the growth of the service.
Youll find a friendly welcome and a home for your talents at Practice Plus Group. Whether youre coming from a Healthcare environment, or somewhere completely different wed love to hear from you.
You will be part of a close knit collaborative team who pride themselves in providing the highest standards to our patients and their families. Reporting to Patient Services Manager Louise, working 37.5 hours per week.
Person Specification
Qualifications Essential
Please see attached job spec
Desirable
Please see attached job spec
Experience Essential
Please see attached job spec
Desirable
Please see attached job spec
Additional Criteria Essential
Please see attached job spec
Desirable
Please see attached job spec
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Practice Plus Group
Address Surgical Centre,
Milton Road
Portsmouth
Hampshire
PO3 6DW
United Kingdom
Employer's website https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)