About this role
Job summary
Job summary
Would you like to work in a Dynamic Practice?
We are looking for a GP receptionist to serve as the public face of our medical practice, managing patient interactions and a wide range of administrative tasks. The role demands strong organisational and communication skills to ensure the smooth operation of the surgery and a importantly positive experience for patients.
Main duties of the job
Main duties of the job
What Primary responsibilities are we looking for?
Front-desk duties: Greeting and directing patients and other visitors in a courteous and efficient manner. Booking new and follow-up appointments, often using clinical IT systems. Managing patient check-in and check-out procedures. Handling requests for repeat prescriptions. Communication: Acting as the central point of contact for patients, doctors, and other medical staff, both in person and over the phone. Answering general inquiries, taking accurate messages, and routing calls to the appropriate department or professional. Providing a calming and reassuring presence for anxious or distressed patients. Administrative and clerical tasks: Maintaining, filing, and updating patient medical records and correspondence, both physically and electronically. Processing requests for home visits and handling hospital referrals. Using computer software for tasks such as data entry, word processing, and retrieving patient information like test results. Handling practice correspondence, including incoming and outgoing mail and faxes. Taking payments for private services and issuing receipts
About us
Overview of your organisation
What type of Work environment?
Fast-paced and challenging: A GP surgery is a busy and high-pressure environment. Our Practice is not different. Receptionists must be able to multitask and think on their feet, balancing a constant flow of phone calls, face-to-face queries, and administrative duties. Stressful interactions: Staff regularly interact with patients who may be unwell, upset, or angry. It is crucial to remain calm, professional, and empathetic, and to follow practice protocols for handling aggressive behaviour. Confidentiality: The role involves handling highly sensitive and confidential patient information, requiring a strict adherence to privacy policies Team collaboration: GP receptionists work as part of a multi-disciplinary team, liaising with doctors, nurses, and other healthcare professionals to meet patient needs. Flexible schedule: Shifts can include early starts, late finishes, and hours to provide extended access for patients
Job description Job responsibilities
Key Responsibilities
Patient Interaction: Greet patients and visitors, answer phone calls, handle inquiries, and provide information on surgery services. Appointment Management: Book appointments for patients, manage follow-up appointments, and record patient attendance. Administrative Tasks: Process repeat prescription requests, manage patient records, file correspondence, and maintain an orderly reception area. Liaison and Communication: Act as a central point of contact and communicate effectively with GPs, nurses, administrative staff, and external agencies to support patient care. Data Management: Enter patient information into the computer system, maintain the accuracy of the practice's clinical system, and process incoming and outgoing correspondence. Prescription Management: Process repeat prescription requests and manage other prescription-related tasks. Confidentiality: Handle sensitive patient information with the utmost discretion and professionalism, ensuring patient privacy and confidentiality are maintained at all times.Essential Skills and Qualities
Communication Skills: Excellent telephone and interpersonal skills to communicate effectively and empathetically with patients, carers, and colleagues. Organizational Skills: Strong organisational skills, effective time management, and the ability to multitask in a busy environment. IT Proficiency: Good computer skills, including proficiency with the practice's clinical system (TPP), word processing, and other electronic communication tools. Attention to Detail: A meticulous approach to record-keeping and data entry. Discretion: A commitment to maintaining patient confidentiality and professional conduct. Teamwork: The ability to work effectively as part of a multidisciplinary team.Desirable Qualifications and Experience
Education: A good standard of GCSEs, particularly in English and Maths, is often desirable. Experience: Some experience with computer systems and electronic filing is beneficial, though training may be provided on the job. Knowledge: Familiarity with basic medical terminology would be an asset
Person Specification
Experience Essential
Essential criteria Experience Customer-Facing Experience: Previous experience in a public-facing role is often required. Administrative Skills: Practical experience of working with computers and maintaining electronic and manual filing systems.
Desirable
Desirable criteria Desirable: Experience in a General Practice or NHS environment.
Qualifications Essential
Essential criteria Desirable Qualifications General Education: A good standard of general education, including literacy and numeracy. and Spoken English Software: Familiarity with GP practice systems Systm 1 (TPP) Docman is often a plus
Desirable
Desirable criteria Desirable Qualifications General Education: A good standard of general education, including literacy and numeracy and spoken English Software: Familiarity with GP practice Software systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Soho Square Surgery
Address 30 Soho Square
London
W1D 3QS
United Kingdom
Employer's website https://www.sohosquaresurgery.co.uk/ (Opens in a new tab)