About this role
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
The post holder's main duties will be to provide administrative support to the Directorate of Estates and Facilities management team covering a wide range of services.
The post holder will be expected to work as part of the wider Support Services Team including Helpdesk, Admin and Reception, providing an integrated and flexible service. As such they will be required to undertake duties within other areas of the Administration Department when the needs of the service demand it.
There may also be a requirement for one of the successful post holders to work from our Longton Cottage Hospital site.
Main duties of the job
Provide an effective and efficient Helpdesk service with duties to include logging of incoming maintenance / minor new works requests on the asset management system, issue job numbers to callers and undertaking follow up action as required. Data inputting and monitoring of work streams (see workstream responsibilities spreadsheet for allocated duties), following local processes and procedures. Monitor own and generic mailboxes associated to your workstream and take appropriate action. Place order requisitions as per instructions received from Supervisor/Manager. Input invoice costs and information into the asset management system against the relevant work order. Responsible for carrying out necessary internal procedural checks to ensure accurate receipting and processing of invoices, presenting for authorisation and processing. Any differentials to be clarified with supplier/client/manager. Receipting of orders following delivery, scanning delivery note/service report and upload into the asset management and finance system. Monitor personal invoice workbench daily, ensuring the process is completed in a timely manner. Direct and guide other members of the Administration Team as assistance is required. Provide confidential and efficient word processing service.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
To learn more about this varied and interesting role please see the full job description and person specification.
Person Specification
QUALIFICATIONS & TRAINING Essential
Possess relevant qualification i.e. NVQ Level 3, City and Guilds Certificate or RSAIII in discipline or be able to demonstrate proven practical knowledge through experience Possess a recognised typing qualification i.e. RSA III or equivalent
QUALIFICATIONS & TRAINING Essential
Experience of working in a similar role or discipline
EXPERIENCE Essential
Experience of liaising with customers and clients by telephone
Desirable
Experience of using in-house information systems Experience of working in the NHS
SKILLS, KNOWLEDGE & ABILITIES Essential
Ability to work on a diverse range of duties and tasks in a busy and challenging office environment Computer literate and proficient in the use of computer packages Knowledge of office procedures Maintain accurate, accessible records both hard copies and computer based
Desirable
Ability to present concise and relevant information Ability to take fast and accurate notes and dictation Touch typing skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address St Georges Hospital
Corporation Street
Stafford
ST16 3SR
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)