About this role
Job summary
The post-holder is an Operations Manager.
To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity.Sensitive information could be from either internal sources, or from external partner organisations.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.
The post-holder will be an integral part of the general practice team.
Main duties of the job
Support the Practice Manager in the day-to-day operations of the practiceProvide leadership and guidance to staffMaintain the highest levels of confidentialityOversee the administrative elements of QOFImplement systems to ensure compliance with CQC regulations and standardsReview and update job descriptions, ensuring all staff are legally and gainfully employedAct as the lead for recruitmentImplement and embed an effective staff appraisal process, and undertake appraisals for those that they line manageImplement and embed an effective practice and staff development plan for all staffImplement effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfareLead the management of the clinical system, ensuring IT security and IG complianceActively encourage and promote the use of patient online servicesUpdate and act as the focal point for the practice website and social media sitesReview and update clinical templates, ensuring they relate to current practiceMarket the practice appropriately to ensure patient population is stable or increasingManage maintenance contractsGuide the team to reach QOF targetsIdentify and deliver team training where requiredSupport the PM in coordinating and managing the patient complaints processBe aware of duties and responsibilities regarding Safeguarding Adults and Safeguarding Children
About us
The practice is set on the outskirts of Norwich, with approximately 6900 patients registered. We have a variety of clinical staff roles including GP's, Nurses, Advanced practitioners, HCA, Phlebotomist, pharmacists and Physician Assistants. The clinical team are supported by the administration team made up of the management team, administrators, secretaries and reception team. We are a close team and focussed on supporting each other throughout the day and keep staff wellbeing a top priority. The practice is linked to 7 other practices within the East PCN who also offer a lot of support to each other.
Job description Job responsibilities
Please see the attached job description which outlines the core duties of the Operations Manager. This is a new role within the practice aimed at supporting the practice manager, and GP partners in ensuring the practice runs smooothly and effectively for it's staff and patients.
Person Specification
Qualifications Essential
A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English AMSPAR qualification (L5 in Primary Care and Health Management), or alternative qualification/experience such as a leadership qualification.
Experience Essential
The ideal candidate will have experience in leading teams and organisations.
Desirable
Experience within a healthcare setting would be desirable and working with System One.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Prospect Medical Practice
Address 95 Aylsham Road
Norwich
NR3 2HW
United Kingdom
Employer's website https://www.prospectmedicalpractice.nhs.uk/ (Opens in a new tab)