About this role
Job summary
Synchronicity Care Limited (SCL)/CDD Services are a wholly owned subsidiary company of County Durham and Darlington NHS Foundation Trust (CDDFT). SCL/CDD Services provides a range of non-clinical Estates, Facilities and Procurement services to CDDFT.
SCL/CDD Services are looking to recruit a conscientious, flexible, enthusiastic and customer focused individual to join our Security Team based at University Hospital North Durham (UHND).
Main duties of the job
Successful post holders must be of a smart appearance, have an ability to communicate well at all levels, be level-headed and remain calm during emergency situations, be able to take instructions yet at times prioritise and act on their own initiative and have a proven ability to work without direct supervision.
A detailed understanding of hospital functions, experience of working with the general public and proven driving experience are desirable however full training will be provided.
The successful applicant must be flexible in their approach to working times, be available to work shifts, weekends and bank holidays when required. There may be occasions where the successful applicant is required to work at other sites within the Trust.
All posts will be subject to a 6 month probation period.
About us
Our organisation is a subsidiary of an NHS organisation and is currently awaiting UK Visas and Immigration (UKVI) approval to be added under our parent organisation's Sponsor Licence. Until that approval has been granted, we are not authorised to issue Certificates of Sponsorship or sponsor applicants.
This is a legal and regulatory requirement, and we cannot proceed with sponsorship until UKVI has completed the approval process.
We regret any inconvenience this causes. Our decision is based solely on our current regulatory position and is not related to your suitability for the role or any personal characteristic.
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
A Competitive salary Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time) Night Shift Working Allowances (where appropriate) Bank Holiday Working Allowances (where appropriate) Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only
Job description Job responsibilities
The post holder will be responsible for providing a uniformed specialist security service. Ensuring that patients, visitors and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services.
The post holder will aid protecting people and property, detecting and preventing crime including operating and controlling an access control, CCTV and key control systems. They will fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's) and proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
In addition, fundamental to the role will be dealing with issues regarding challenging particular patients, visitors and staff, where difficult circumstances prevail (e.g., smokers, abuse issues both verbal and physical and unwelcome visitors).
The Group has a policy and guidance for the prevention and management of violent and abusive behaviour, this role will involve aiding in applying the appropriate techniques including the supervised restraint of patients using agreed methods and protocols.
All post holder must be compliant with Industry and Statutory Legislation and are required to hold or obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The duties conducted by this post holder requires a CCTV SIA Licence. There are also additional courses that are contractually required including Prevention & Management of Violence and Aggression (PMVA) training.
Person Specification
Experience Essential
Working in the security industry at an operational level Experience of working in a re-active & pressurised environment
Desirable
Experience of working in a hospital environment
Qualifications Essential
Educated to GCSE standard or equivalent SIA Security Guarding Licence SIA CCTV Operator Licence
Desirable
NVQ Level 2 Customer Services Practitioner
Special Skills & Knowledge Essential
Natural & enthusiastic staff member with ability to communicate effectively Ability to follow clear instructions and feedback to senior staff Committed to quality customer care/delivering excellent customer service. Effective interpersonal skills Able to work with minimal supervision following set procedures. Flexible approach to work and adaptable to change Good manual dexterity, physical fitness Ability to work shifts and weekends and have flexibility to needs of the service Good timekeeping
Desirable
Basic understanding of common law
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name CDD Services (Synchronicity Care Ltd)
Address University Hospital Of North Durham
North Road
DURHAM
DH1 5TW
United Kingdom
Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)