About this role
Job summary
Crown Medical Practice are currently looking for a part time, Reception Supervisor to join our fantastic team. We are looking for an excellent communicator with good IT and administrative skills to supervise our very busy reception team at Crown Medical Practice. The hours of work will be 22.5 per week, Monday to Friday 1pm until 5.30pm, these are fixed hours and are not subject to change.
Main duties of the job
You will carry out the duties in the job description, which includes:
Managing the reception team to ensure smooth, professional daily operations.
Main responsibilities include creating staff rotas, training team members, handling customer complaints and serving as the primary point of contact for visitors.
Core Responsibilities include:-
Team Leadership: Supervising, training and mentoring reception staff, appraisals, managing shifts to ensure adequate cover during all business hours.
Leading by Example: Greeting patients and being the first point of escalation for complex queries and complaints.
Operational Oversight: Ensuring the reception area operates efficiently, presenting a professional environment and managing day-to-day administrative tasks.
Liaising with other staff including clinicians to ensure an excellent patient experience.
Compliance: Ensuring reception staff adhere to health and safety regulations, emergency procedures and data protection/confidentiality policies.
Key Skills:- Excellent communication skills, remaining calm under pressure resolving conflicts quickly. Strong multitasking and time-management capabilities.
Experience:- Previous experience in a patient/customer facing role, ideally with prior team leadership and supervisory capabilities. Computer skills are essential to the role.
About us
Crown Medical Practice are a high acheiving practice based in Tamworth an Stonydelph and provide care for 9000 patients.
The Practice is supported by our excellent multidisciplinary Clinical Team and excellent and friendly Administration Team
Job description Job responsibilities
JOB TITLE: RECEPTION SUPERVISOR
REPORTS TO: PRACTICE MANAGER
Job summary:
You will carry out the duties in the job description, which includes:
Managing the reception team to ensure smooth, professional daily operations.
Main responsibilities include creating staff rotas, training team members, handling customer complaints and serving as the primary point of contact for visitors.
Core Responsibilities include:-
Team Leadership: Supervising, training and mentoring reception staff, appraisals, managing shifts to ensure adequate cover during all business hours.
Leading by Example: Greeting patients and being the first point of escalation for complex queries and complaints.
Operational Oversight: Ensuring the reception area operates efficiently, presenting a professional environment and managing day-to-day administrative tasks.
Liaising with other staff including clinicians to ensure an excellent patient experience.
Compliance: Ensuring reception staff adhere to health and safety regulations, emergency procedures and data protection/confidentiality policies.
Key Skills:- Excellent communication skills, remaining calm under pressure resolving conflicts quickly. Strong multitasking and time-management capabilities.
Experience:- Previous experience in a patient/customer facing role, ideally with prior team leadership and supervisory capabilities. Computer skills are essential and you will need to be able to step in to the reception role if required, answering the telephone, booking appointments, dealing with tasks, referrals, post (incoming and outgoing) and other key duties.
Person Specification
Qualifications Desirable
IT Skills
Experience Essential
Experience working in a Supervisory role
Desirable
Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Crown Medical Practice
Address Tamworth Health Centre
Upper Gungate
Tamworth
B79 7EA
United Kingdom
Employer's website https://www.crownpractice.co.uk (Opens in a new tab)