About this role
Job summary
Welcome to FCMS!
Post: Diagnostics Referrer Relationship Co-ordinator
12 month Fixed Term Contract
Pay: £25,000 - £30,000 depending on experience.
Hours: 3 7.5hr per week between Monday Friday opening hours 8am 5pm (excluding bank holidays)
Accountable to: Head of Diagnostics
Base: (Hybrid) Newfield House, Vicarage Lane, Blackpool, FY4 4EW
*Please note that our roles are not being considered for sponsorship at this time*
We are seeking a motivated and professional Referrer Relationship Co-ordinator to join our team. The primary purpose of this role is to engage with GP practices, Trusts and other diagnostics providers within our operational area, build strong working relationships, and promote awareness of our diagnostic services.
You will play a key role in securing opportunities to attend Primary Care Network (PCN) meetings and other NHS-related forums, helping to position FCMS as a trusted partner in healthcare delivery.
Our Diagnostics service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.
Main duties of the job
Day to Day Duties to include, but not exhaustive:
Proactively contact GP practices within designated areas via telephone and email Build and maintain strong, professional relationships with practice staff and decision-makers Promote and clearly communicate FCMS diagnostic services Identify opportunities to attend PCN meetings and other NHS forums Arrange appointments, meetings, and presentations with key stakeholders Maintain accurate records of communications and outcomes. Follow up on leads and nurture ongoing relationships Work closely with internal teams to align messaging and service offerings
About us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job description Job responsibilities
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
What we are looking for
Previous experience in telemarketing, sales, or customer engagement roles Excellent communication and interpersonal skills Confident speaking with healthcare professionals and stakeholders Strong organisational skills and attention to detail Ability to build rapport quickly and maintain professional relationships Self-motivated with a proactive approach to work Experience working within or alongside the NHS or healthcare sector (desirable but not essential) Hold Full UK car licence and willing to travel across the UK. Personal Attributes
Professional and articulate Resilient and target-driven Positive and enthusiastic approach Ability to work independently and as part of a team Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We aren't here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.
Person Specification
Experience Essential
Experience of working in an office carrying out administration. Experience of computer programmes and IT systems. Experience taking calls and dealing with enquiries over the phone. Able to work under pressure and have a degree of resilience. Able to demonstrate effective partnership/team working
Desirable
Information Governance understanding and awareness. Experience within a healthcare environment Experience of clinical systems Clinical governance understanding and awareness
Other Essential
Being able to work with our corporate values Enthusiastic and positive Approachable Team Player Always aims for excellence Ability to produce creative solutions to issues
Qualifications Essential
A good level of literacy is required for this position. IT literate. Communication skills (verbal and written) IT skills
Desirable
GCSE/O Level English and Maths
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name FCMS
Address Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
United Kingdom
Employer's website http://www.fcms-nw.co.uk/ (Opens in a new tab)