About this role
Job summary
Claverley Medical Practice is seeking an experienced Receptionist to join our wonderful team at our rural surgery which is situated on the borders of Wolverhampton & Shropshire.
This role would be approx. 20 hours per week. Mondays are required but other days/times are flexible, we will discuss during interview.
NHS working pattern contract for us is 8-8 but the surgery is open 08:00-18:30 Monday-Friday but does occasionally open on a Saturday morning to accommodate clinics such as flu vaccinations, covid vaccinations etc
We are also part of a network of local surgeries which chooses to offer occasional evening appointments across sites. However, successful applicants are only expected to work from Claverley Medical Practice.
Our surgery is CQC rated 'Good' and is very patient orientated.
This advert will be published for 4 weeks but may close early should we reach a desired number of applications.
Successful applicants will require a DBS check and will need to provide x2 references.
Thank you for taking the time to read about us.
Main duties of the job
Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
main duties of this role would include:
Opening & Closing of the surgery Answering telephone calls Actioning E-Consult triage requests Booking & cancelling of appointments with a range of clinicians Scanning & filing of clinical correspondence Greet and direct patients and visitors including signing in and out procedures Giving out prescriptions and taking payments Actioning & replying to EmailsAny other reasonable duties as necessary
About us
Overview of your organisation
We have a fantastic team at Claverley. We have a range of clinicians including:
Senior Partners Dr S Allen & Dr Selvakummar Advanced Clinicial Practitioner (ACP) Mrs Adeola Allinson Practice Nurse & HCA ARRS role such as Paramedic, First Contact Physio (FCP) etc. Practice Management Dispensers Medical Secretary Receptionists AdministratorsWe are hard working but have an excellent 'family' environment which any new starter would feel welcomed in.
Job description Job responsibilities
Telephone Duties
1.
Making and cancelling appointments
2.
Giving out results as per practice procedure
3.
Home visit requests
4.
Deal with general enquiries and complaints
5.
Contacting other providers
6.
Any other enquiries
Reception Duties
8.
Accepting new patients and temporary residents forms
9.
Greet and direct patients and visitors including signing in and out procedures
10.
Making appointments and dealing with appointment enquiries
11.
Handing out prescriptions and dispensed medication
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints as per practice procedure
Filing
16.
Pulling Lloyd George envelopes when requested by doctors and filing appropriately
Prescriptions
17.
Dealing with requests for repeat prescriptions as per practice procedure
18.
Dealing with queries relating to repeat prescriptions or directing appropriately to dispensary
19.
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
General housekeeping (e.g. keeping reception and waiting areas tidy)
23.
Make refreshments for doctors and other team members, participate in washing up
24.
Any other reasonable duties as necessary
Person Specification
Experience Essential
Experience of working within the NHS or healthcare setting is essential.
Desirable
Reception knowledge working within general practice Basic IT skills Ability to undertake online training modules (Bluestream Training) Confident with emergency situations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Claverley Medical Practice
Address Spicers Close
Claverley
Wolverhampton
WV5 7BY
United Kingdom
Employer's website https://www.claverleymedicalpractice.co.uk/ (Opens in a new tab)