About this role
Job summary
Derby Road Practice has a vacancy for a compassionate care navigation supervisor, on a part-time basis for 20 hours a week, working Thursday 08:00-18:30 and Friday 08:00-18:30.
Flexibility is crucial to accommodate training, holidays and occasional sickness.
Main duties of the job
Duties will include;
Ensure the smooth day to day running of the care navigation team. Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Ensure the care navigation team is motivated, to monitor the quality of the work being completed and be able to provide guidance and support to the team to improve standards where required. Be an approachable member of the practice team, and seek to resolve issues that arise where possible, escalating to line managers where appropriate. Assist the Practice Management Team in managing patient complaints. Communicate with the patient as and when required to try and resolve patient complaints where possible. Work with the Reception Team Lead to ensure the coordination of the care navigation rota and arrange cover for absences. Support the induction and training of new care navigators. Be a point of contact for the care navigation team to report sickness absences.
About us
Derby Road has 2 sites, based in the heart of Ipswich, looking after over 18,700 patients. With close travel links to the beautiful Suffolk countryside and the Suffolk coast, we arepart of Suffolk Primary Care, a group of 8 GP practices across Suffolk.
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience Essential
Experience of working in a healthcare environment One years experience in busy customer service or reception environment. Experience of working in a team Basic computer skills including email, spreadsheets, word processing Good interpersonal/organisational skills Good communications skills, face to face and over the telephone and in writing Ability to deal appropriately with difficult situations and work under pressure, including being able to remain calm when dealing with conflict
Qualifications Essential
Educated to GCSE or equivalent, English and Maths Grade A-C (or equivalent)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address 52 Derby Road
Ipswich
Suffolk
IP3 8DN
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)