About this role
Job summary
We are a rural practice in Harbury, with a branch surgery in Bishop's Itchington looking to recruit an administrator. The successful applicant will work alongside our GP Partners and the wider practice team, to help us achieve our aim to deliver the high standard of care that our patients deserve. The role includes general administration duties as well as Reception work.
20 hours per week across 5 days, Monday - Friday.
We ask for flexibility to cover annual leave and sickness.
Apply by sending in your CV and covering letter to Suzanna Stanley, Practice Manager
Main duties of the job
This varied role involves a variety of tasks, including admin duties relating to medical reports, summarising of medical records and processing movement of medical records. The successful applicant will also be involved in the coding and filing of clinical letters and general administration duties.
Reception cover may be required. This includes liaising with patients and medical colleagues, managing the appointment system, dealing with enquiries either face to face, over the telephone and online consultations and staffing the front desk.
Both roles include other administration duties such as filing and scanning.
Healthcare experience is desirable but not essential. Excellent communication skills and a positive approach to dealing with the public, face to face and over the telephone is key to this role. Good level of IT skills and utilising of various IT systems needed. Flexibility to work outside of your normal working hours to provide holiday and sickness cover is required.
About us
Harbury Surgery is a proactive, progressive and well established practice spread across 2 sites. Our team of 5 GPs, two practice Nurses' and a wider clinical team that includes Clinical Pharmacists, Social Prescribers and Health and Well Being Practitioners serve almost 6,000 patients. We are also a training practice with a regular team of registrars, medical students and nursing students year round. We all work together to provide a high standard of care to our patients
Our non-clinical team is comprised of the Practice manager, Assistant practice manager, Dispensary manager, care navigator team/admin team, secretary team and dispensary.
Job description Job responsibilities
This varied role involves a variety of tasks, including admin duties relating to medical reports, summarising of medical records and processing movement of medical records. The successful applicant will also be involved in the coding and filing of clinical letters and general administration duties.
Reception cover may be required. This includes liaising with patients and medical colleagues, managing the appointment system, dealing with enquiries either face to face, over the telephone and online consultations and staffing the front desk.
Both roles include other administration duties such as filing and scanning.
Healthcare experience is desirable but not essential. Excellent communication skills and a positive approach to dealing with the public, face to face and over the telephone is key to this role. Good level of IT skills and utilising of various IT systems needed. Flexibility to work outside of your normal working hours to provide holiday and sickness cover is required.
Person Specification
Qualifications Essential
GCSE (or equivalent) English and Maths at Grade C or above
Desirable
Qualification in Administration
Personal Qualitites Essential
Polite and confident. Flexible and co-operative. Motivated and diligent. High level of integrity. Sensitive and empathetic in distressing situations. Ability to work under pressure. Ability to work as a team or unsupervised.
General Essential
Available to work between 8am and 6.30pm Monday to Friday. Good time management Satisfactory Disclosure Barring Service (DBS) check. Satisfactory references from previous employers / education.
Desirable
Flexible working Ability to travel (as over two sites)
Experience Essential
Experience working with the general public/patients
Desirable
Experience of working in NHS. Experience of working in primary care. Broad knowledge of General Practice.
Skills Essential
Administration skills Excellent communication skills (written and oral) Competent in the use of Microsoft Office and Outlook Clear, polite telephone manner. Ability to work as a team member. Good interpersonal skills. Problem solving & analytical skills. Ability to follow policy and procedure.
Desirable
Knowledge of EMIS, Docman and other NHS clinical systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Harbury Surgery
Address Mill Street
Harbury
Leamington Spa
Warwickshire
CV33 9HR
United Kingdom
Employer's website https://www.harburysurgery.org.uk/ (Opens in a new tab)