About this role
Job summary
Calvary Health Centre is offering an exciting opportunity for an enthusiastic and motivated Deputy Practice Manager to join our friendly and supportive GP practice team.
In this key role, you will work closely with the Practice Manager to ensure the smooth and efficient running of the practice. You will support the day to day management of services, staff, and operational systems, helping us remain compliant, well organised, and responsive to the needs of our patients.
This position is ideal for someone with experience in General Practice or Primary Care who brings strong organisational skills and a collaborative, team focused mindset.
Main duties of the job
Support the Practice Manager in overseeing daily operations across the practice
Lead, supervise, and support administrative and reception teams
Assist with HR processes including recruitment, training, and performance management
Ensure compliance with CQC standards, clinical governance, and practice policies
Oversee patient services, ensuring a positive and efficient experience
Support the implementation of new systems, processes, and service improvements
Deputise for the Practice Manager when required
About us
We are a friendly team consisting of clinical and non clinical roles .
Our aim is to build a happy , productive team that values their colleagues
Our team includes 2 partners , 2 salaried GP's 1 Registrar,1 Practice Nurse , Practice Manager , reception supervisor and 3 receptionists/care navigators
Job description Job responsibilities
Management & Leadership
Support the Practice Manager in the overall management of the practice
Act as deputy in the Practice Managers absence
Assist in staff supervision, performance management, and appraisals
Promote a positive and professional working environment
Support recruitment, induction, and training of staff
Operational Management
Oversee daily administrative and reception operations
Ensure compliance with CQC regulations and NHS contractual requirements
Contribute to practice policies and procedures
Support implementation of new services and practice developments
Monitor and improve patient access and service delivery
HR & Staffing
Assist with HR processes including sickness absence, annual leave and disciplinary procedures
Ensure compliance with employment law and practice HR policies
Financial & Contractual
Support claims, QOF, PCN and enhanced service income
Assist with budget planning and reporting
Support contract management and liaison with NHS bodies
IT & Information Governance
Support use of clinical systems
Ensure data protection and GDPR compliance
Support IT systems and liaise with external providers
Patient Services
Manage and respond to complaints in line with NHS guidance
Support patient engagement and feedback processes
Ensure high standards of confidentiality and patient care
Person Specification
Experience Essential
Experience of working in primary care or general practice Experience of line management and leading a team Knowledge of the regulatory frameworks governing general practice (e.g CQC, GMS contract) Excellent literacy and numeracy skills Excellent communication skills, including the ability to communicate effectively with people from a wide range of backgrounds Confident working with IT and learning new systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Calvary Health Centre
Address Calvary Health Centre
1 Pilch Bank Road
Liverpool
L14 7PH
United Kingdom
Employer's website https://www.calvaryhc.nhs.uk/ (Opens in a new tab)