About this role
Job summary
Join our friendly and dedicated team as a GP Receptionist and play a key role in delivering excellent patient care.
As the first point of contact for our patients, you'll provide a welcoming, professional, and compassionate service while supporting the smooth day-to-day running of the practice. If you have excellent communication skills, enjoy working in a busy environment, and are passionate about helping people, we'd love to hear from you.
We offer a supportive team environment, opportunities for learning and development, and the chance to make a real difference in your local community every day.
Main duties of the job
In this front line role, to ensure that all interactions are handled in a courteous, professional and efficient manner that will reflect well upon the Practice.
To demonstrate good team working and a flexible approach to the job at all times. This includes providing cover, both planned and at times at short notice, when other Reception team members are absent. This requires the candidate to work shifts and be flexible within their core contracted hours.
The work is pressurised, varied and interesting, so the candidate needs to work as an individual using their initiative appropriately, with a friendly, helpful and supportive attitude towards patients and colleagues alike.
About us
We are a well-established, forward thinking, training Practice committed to providing high quality care to 11,500 patients in the heart of the Mendips 30 minutes south of Bristol. We are part of Pier Health Group super-partnership.
Job description Job responsibilities
Main Duties
The nature of the Receptionist role in General Practice is constantly changing and evolving in line with changes in the NHS and wider community so the list below is indicative only and is subject to change as the Practice and NHS circumstances change or when new technology is introduced.
When required, opening, and closing the Surgery and ensuring all tasks related to this are fulfilled including the telephone system, the Surgery security system etc.
Arrange appointments using the EMIS clinical system, either on the telephone or face to face.
Deal with patient queries over the telephone and face to face, relating to either NHS services or private medicals and insurance report queries.
Handling payments for private services as required.
To undertake a range of administrative tasks (mainly computer-based) in support of patient care and maintenance of the patients electronic medical record.
Deal with patient requests for registration and hand out the relevant paperwork.
Receive and pass on messages for the clinical team and other staff. Ensure that all communications between patients, other professionals and the Practice team are communicated in an effective, efficient, and secure manner, using whatever means are appropriate and in line with Practice systems.
Promptly report any complaints to the Practice Manager and assist in investigations where required
The list above is not intended to be exhaustive. The postholder will be required to carry out any other duties as may be reasonably requested from time to time by the Practice Manager, Reception Supervisor, Doctors, Nurses, or other team members.
Person Specification
Qualifications Essential
GCSEs (or equivalent) in English and Maths (Grade C/4 or above). Good standard of general education.
Desirable
NVQ Level 2 or Level 3 in Business Administration, Customer Service, or Health Administration (or equivalent). Reception or customer service qualification.
Experience Essential
Previous experience in a receptionist, customer service, or administrative role. Excellent communication and interpersonal skills. Good IT skills, including Microsoft Office and the ability to learn clinical systems. Ability to work in a busy environment and prioritise workload. Professional, empathetic, and confidential approach. Good organisational skills and attention to detail.
Desirable
Previous experience working in a GP practice, NHS, or healthcare setting. Knowledge of GP clinical system EMIS. Understanding of patient confidentiality and GDPR. Experience of handling telephone enquiries and appointment booking.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Winscombe and Banwell Family Practice
Address Hillyfields
Winscombe
North Somerset
BS25 1AF
United Kingdom
Employer's website https://www.winscombebanwellsurgery.nhs.uk/ (Opens in a new tab)