About this role
Job summary
Vesta Road Surgery is based in Brockley.
We are looking for an applicant to join us as a Receptionist/Administrator.
We are a warm and friendly practice, which offers really interesting and varied patient caseloads, and a fantastic work-life balance. Youll be joining a well-established team. We have a prominently young patient population with many generations of patients who have stayed registered with our practice for many years. We see ourselves as a traditional family GP Surgery and have established a good rapport with our patients.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, virtually or via the telephone.
About us
We recognise the importance of flexibility around professional commitments and the desire for a happy work-life balance.
Job description Job responsibilities
Administration
To have a thorough knowledge of all practice procedures To work in accordance with written protocols Pulling/filing notes for surgeries and update as necessary Filing clinical documents and post into medical records Photocopy as requested Dealing with the generic e mails Dealing with the document management system Taking part in team meetings Reception
Receiving patients and consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address Be able to cover all reception duties as necessary Appointments
Process appointment requests for today future appointments from patients by telephone, online (e-consult), virtually and in person Deal with visits requests Computer
Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of Practice area Process repeat prescription request in accordance with Practice guidelines
Telephone
Have working knowledge of the telephone system during and after hours Cover for telephone switchboard when necessary and offer to do overtime when requiredOther Tasks
Clear rooms after surgeries Lock away confidential documents Ensure building security have thorough knowledge of doors/windows/alarm Take it in turns to make tea/coffee for the practice team Take on any other tasks allocated by the managers To be a trained Fire Warden for the practiceConfidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Qualifications Essential
GCSE grade A - D English and Maths.
Desirable
We offer training opportunities.
Experience Essential
Previous patient or customer service experience.
Desirable
Experience in a patient or customer focused position.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Vesta Road Surgery
Address 58 Vesta Road
London
SE4 2NH
United Kingdom
Employer's website https://www.vestaroadsurgery.co.uk/ (Opens in a new tab)