About this role
Job summary
We are very friendly working team, helpful and trustworthy. Joining this team you will be trained and supported throughout the role. You will be a member of a very experienced team and buddying up with 10 other receptionists. We are a very, very busy practice with two sites within Loughton (IG10). You will be supported by the team and the operations manager.
Main duties of the job
Receptionists provide an important link for patients with the practice and are their initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
About us
The practice started in 1977 with approximately 300 patients and grew very quickly and now have approximately 12,000 patients. Our clincial teams are built up of 3 partners, 6 salaried GPs, 3 nurses, 1 HCA and as we are a training practice, we have 4 registrars that rotate. We also have a supportive admin team of 6 and 10 receptionists.
We are committed to protecting children and vulnerable and we make their welfare our highest priority. Please refer to our privacy statement on our website: www.forestpractice.co.uk
Job description Job responsibilities
This is a part time role, 20 hours per week, 4 shifts 5 hours a day as follows:
Tuesday 13.30 - 18.30
Wednesday 08.30 - 13.30 Buddy cover when required 7.45 - 13.15
Thursday 13.15 - 18.15
Friday 08.30 - 13.30
Please note shift pattern may change but will be a minimum of 20 hours per week
IT skills are essential
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Person Specification
Qualifications Essential
N/A
Desirable
N/A
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Forest Practice
Address 26 Pyrles Lane
Loughton
Essex
IG10 2NH
United Kingdom
Employer's website https://forestpractice.co.uk/ (Opens in a new tab)