About this role
Job summary
This is a key operational role, ideally suited to someone with strong primary care or NHS administration/management experience who is ready to take on greater responsibility.
Main duties of the job
Supporting the Practice Manager in all aspects of practice functionality, optimising efficiency and overall performance.
About us
Norton Medical Centre is a busy GP practice currently working through an important transition following recent changes in leadership and partnership arrangements. We aim to provide high-quality primary care services to approximately 16,000 patients.
Our multidisciplinary team includes GP partners, salaried GPs, Advanced Nurse Practitioners (ANPs), Clinical Pharmacist, practice nurses, healthcare assistants (HCAs), all supported by a skilled pharmacy, administrative and reception team.
We are seeking a Deputy Practice Manager to work alongside and support the Practice Manager in the day-to-day running of the surgery, helping to manage increasing workload pressures safely and sustainably.
What We Offer
A supportive and forward-thinking team environment
Opportunities for professional development and progression
The chance to play a key role in shaping the future of the practice during a period of positive change
Job description Job responsibilities
Job Summary
This is a key operational role, ideally suited to someone with strong primary care or NHS administration & management experience who is ready to take on greater responsibility.
The post holder will
Support the Practice Manager in all aspects of practice functionality, optimising efficiency and overall performance.
Support the Practice Manager and Partners with CQC to ensure the practices remains compliant with regulations and relevant NHS standards
Help ensure the practice achieves its long-term strategic objectives within a safe and effective working environment.
Assist in managing and coordinating all aspects of operational delivery, including staff, patient services, premises, and health and safety.
Support leadership in promoting equality, diversity and inclusion (ED&I), safety, health, environment and fire (SHEF), quality improvement, and a culture of continuous learning.
Work with the Office Manager and the PPG to understand the needs of the patients and implement changes as needed.
Main Duties and Responsibilities
Support the Practice Manager with day-to-day operations, ensuring the smooth running of reception, administrative, and back-office functions.
Assist with managing workload, capacity, and demand, including appointment systems, staff rotas, and cover arrangements.
Lead on complaints, with support from the office manager to resolve complaints, feeding back to Practice Manager and leads with outcomes and working with the practice team for reflective learning.
Lead on premises and equipment, being the go-to person to support with queries and arrange essential maintenance, repairs and annual servicing and calibration needs
Support HR processes, including recruitment, induction, training, appraisals, absence management, and staff wellbeing initiatives.
Supporting the Practice Manager and Finance Lead with financial and business functions, including monitoring income and expenditure and supporting claims (e.g. QOF, enhanced services)
Support clinical governance and compliance activities, including CQC standards, policy development, audits, and significant event reviews.
Supporting IT manager with IT support and clinical systems (e.g. EMIS or SystmOne), ensuring staff are appropriately trained and systems are used effectively.
Assist in developing and implementing practice policies and protocols, ensuring they are up to date and clearly communicated.
Build and maintain positive relationships with patients, the practice team, the Primary Care Network (PCN), local federation and external stakeholders.
Person Specification
Qualifications Essential
Good standard of education, including GCSE Maths and English (Grade C/4 or above) or equivalent Functional Skills Level 2.
Desirable
Degree in Management, Leadership, or a related field. Leadership and or management qualification (or equivalent experience).
Experience Essential
Experience of working in General Practice. Experience of leading or supporting teams. Experience of chairing meetings. Strong IT skills and ability to use clinical systems. Ability to work both independently and as part of a team.
Desirable
Leadership and/or management qualification (or equivalent experience). Project management experience. HR experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Norton Medical Centre
Address Billingham Road
Norton
Durham
TS20 2UZ
United Kingdom
Employer's website http://nortonmedicalcentre.nhs.uk/ (Opens in a new tab)