About this role
Job summary
Are you organised, proactive, and looking to develop a career in healthcare operations? We have an exciting opportunity for a General Practice Network Coordinator to support the delivery and improvement of primary care services across Cumbria.
Working with the Head of General Practice, you will support GP practices by coordinating operational activities, managing communications, supporting projects and meetings, monitoring actions, and contributing to service improvements. You'll work closely with practice teams, Service Managers, Clinical Leads, and healthcare partners to help ensure services are delivered effectively.
This development role offers valuable experience in primary care operations, governance, stakeholder engagement, and service improvement while making a positive impact on patient care.
If you're looking for a role where you can develop your skills, build your experience, and contribute to improving healthcare for local communities, we'd love to hear from you.
Closing Date: 17th July 2026
Please include your mobile number on your application and check your spam/junk folder regularly, as emails from us may occasionally be filtered there.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
You will support the day-to-day coordination of General Practice services across a network of GP practices, helping to ensure services run efficiently and effectively. The role involves organising meetings, preparing agendas and minutes, tracking actions, supporting service improvement projects, and maintaining data to inform decision-making. You will work closely with GP practices, clinical teams, and corporate colleagues, building positive relationships, supporting communication and engagement, and contributing to the development of consistent processes that enhance patient access, experience, and outcomes.
All staff are expected to work to Cumbria Health Values:
Clinically focused - Everything every one of us does is for the patient
Responsive - We listen, and we respond quickly in a patient focussed way
One Team - We work together to provide a high-quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
Growth & Sustainability - With our strong roots we will continue to thrive and grow
Communities - Connecting and engaging to meet local needs
About us
Cumbria Health on Call - CH places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description Job responsibilities
This list of duties and responsibilities represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties not specifically listed here, commensurate with the responsibilities of the post.
Coordination, Support and Development
Provide practical coordination and administrative support to the Head of General Practice, Service Managers, and practice teams across a defined network of practices.Support communication, planning, action tracking, and follow-up activity to help ensure agreed work is progressed in a timely and organised way. Work collaboratively with colleagues, escalating issues appropriately and contributing to a positive, supportive, and learning-focused team culture.Participate in supervision, appraisal, mandatory training, and continuing professional development as art of the role's development focus.Operational Coordination and Service Support
Support the coordination of Primary Care services across a network of GP practices, helping to maintain safe, effective, responsive, and patient centred delivery.Assist with the collation and monitoring of operational information, quality indicators, patient feedback, and service updates.Identify and escalate operational risks, issues, and barriers to delivery through agreed routes, supporting the maintenance of action logs and mitigation plans.Work with Finance, HR, governance, and operational colleagues to support information gathering, reporting, and effective use of resources.Support compliance with organisational policies, contractual requirements, statutory responsibilities, and regulatory standards, including safeguarding, health and safety, and information governance.Improvement, Standardisation and Project Support
Support service improvement and standardisation work across the network, contributing to agreed projects and workstreams under the direction of the Head of General Practice.Help document and maintain consistent operational processes, templates, guidance, and patient pathway information across practices.Use data, feedback, and service information to support the identification of improvement opportunities and to evidence progress.Assist with the implementation of new initiatives, service models, and operational changes aligned to organisational priorities.Stakeholder Working and Communication
Support work within the relevant Integrated Care Board footprint, helping to align local activity with commissioner priorities, contractual requirements, and organisational objectives.Develop effective working relationships with GP practices, Primary Care Networks, local partners, and internal teams.Attend operational, network, and stakeholder meetings as required, preparing papers, taking notes, recording actions, and supporting follow-up. Support communication between practices and Cumbria Health teams, helping to ensure information is accurate, timely, and appropriately shared. Work collaboratively with clinical and operational leaders to support services that are sustainable, clinically informed, and focused on patient outcomes.Governance, Risk and Compliance
Maintain confidentiality, information security, and good governance practice in all areas of work.Support governance processes by maintaining accurate records, action logs, risk information, and evidence of progress where required.
Assist with the review and implementation of policies, procedures, and operational frameworks relevant to service delivery and improvement. Undertake any other duties commensurate with the role, responsibilities, and Band 5-equivalent level.
Person Specification
Qualifications Essential
Educated to Level 4 or equivalent experience in administration, coordination, project support, healthcare operations, or a related field
Desirable
Level 5 qualification or willingness to work towards relevant development; experience of Primary Care or NHS services
Other requirements Essential
Flexible approach to working arrangements, including occasional work outside standard hours where required to support meetings or service needs Ability to travel across Cumbria Health sites and practices as required by the role
Personal Circumstances Essential
Positive, approachable, and supportive Collaborative and able to work as part of one team Highly organised, reliable, and efficient Flexible and adaptable to changing service needs Willing to learn, receive feedback, and develop within the role Able to remain calm and professional in a busy environment Demonstrates initiative while working within a reed boundaries
Experience Essential
Experience of providing administrative, coordination, or project support in a busy service environment Good understanding of confidentiality, information governance, and accurate record keeping Excellent oral and written communication skills Strong organisational skills with the ability to prioritise workload and meet deadlines Ability to work collaboratively with a range of colleagues and stakeholders Confidence using data, reports, action logs, and standard office systems to support service delivery Problem-solving skills and the ability to escalate issues appropriately Close attention to detail and ability to produce accurate work Ability to work on own initiative while recognising when guidance or support is required Commitment to learning and development within a supported Band 5-equivalent role
Desirable
Experience of working in Primary Care, General Practice, PCNs, or NHS services Experience supporting service improvement, change, or project work
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria Health
Address Cumbria Health
4 Wavell Drive, Rosehill Industrial Estate
Carlisle
CA1 2SE
United Kingdom
Employer's website https://cumbriahealth.co.uk/ (Opens in a new tab)