About this role
Job summary
The post holder will be responsible for providing administrative duties within the UHD Residences team including reservations, financial processes and maintenance functions as well as the provision of administrative support to the Accommodation Manager.
Base Location: Poole and Bournemouth Hospital
Tentative Interview Date - 27th July 2026
Main duties of the job
To answer telephone calls, emails and face to face enquiries from tenants, contractors and
visitors.
Give advice and information regarding accommodation options, our booking application
process and general accommodation support.
Providing administration support for the UHD Residences team and Accommodation Manager.
To have full understanding of our reservations process from applications, tenancy agreements,
Right to Rent, accommodation costs, key packs to check-in.
To be able to assist with general enquiries received from customers; keeping update on current
procedures.
Carry out accompanied viewings with potential residents.
Carry out estate inspections where required with maintenance and housekeeping teams.
To undertake any other tasks and duties reasonably requested, in line with the level of
responsibility for the post and in order to meet the changing needs of the service.
To take debit/credit card and cash payments for accommodation charges and other services
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active staff network groups including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We are proud to be part of the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
We understand some candidates may use AI tools to prepare applications. While not discouraged, we ask that applications remain an honest reflection of your own skills and experience. Integrity is an important part of our recruitment process.
Job description Job responsibilities
For detailed job description and main responsibilities please see attached job description for further details
Person Specification
Experience Essential
Clerical duties and working in a busy administrative environment Prior cash handling and till operation Basic computer skills Able to work as part of a busy team Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
Desirable
Experience of working in a hospital or on reception and/or dealing with customers/range of different people Customer service qualification.
Personal Attributes Essential
Good customer care and confidence to respond to a range of different people and colleagues in a courteous and professional manner Able to work as part of a busy team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Dorset NHS Foundation Trust
Address Poole
Poole
BH15 2JB
United Kingdom
Employer's website https://www.uhd.nhs.uk/careers (Opens in a new tab)