About this role
Job summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
The hours are -Monday to Friday
8am to 1:30pm morning one week
1:30pm-6:30pm afternoons 2nd week
Main duties of the job
Receiving patients consulting with members of Practice team. Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception positions as necessary Process appointment requests for same day and future appointments from patients by telephone and in person following practice procedures Book appointments and recall ensuring sufficient information is recorded.
About us
We are a smallish practice with 5000+ patients working inside the Orford Jubilee Hub
We offer an NHS pension
Job description Job responsibilities
Make appointments following practice procedures and monitor flow of patients into consulting and treatment rooms.
Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
Deal with home visit requests by booking them in the home visiting slot
Respond to all queries and requests for assistance from patients and other visitors. Ensure that problems and queries regarding repeat prescribing are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters.
Secure premises and end of day, ensure the building is totally secured, lights off and alarm activated.
The job is Monday - Friday 8-1:30pm one week then the 2nd week is Monday to Friday 1pm - 6:30pm alternating weekly
Person Specification
Experience Essential
Experience is not essential but can be beneficial
Desirable
Experience working in a GP Practice is an advantage bit not essential
Knowledge and skills Essential
Good interpersonal and communications skills
Desirable
Basis IT Skills
Qualifications Essential
GCSE grades A to C in English and Maths NVQ level 2 not essential Working with the public is an advantage but not essential as training is provided
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Parkview Medical Practice
Address Orford Jubilee Park
Orford
Warrington
WA2 8HE
United Kingdom
Employer's website https://www.parkviewmedicalpractice.co.uk/ (Opens in a new tab)