About this role
Job summary
The Patient Pathway Support role provides high-quality administrative support to ensure the efficient coordination of patient pathways and the smooth running of outpatient clinics.
Working closely with Patient Pathway Coordinators, consultants, and clinical teams, the role involves preparing and tracking patient records, maintaining accurate electronic records using the Patient Administration System (PAS), filing clinical documentation, and ensuring confidentiality and data quality standards are met. Responsibilities also include clinical audio typing of letters, operation notes, and discharge summaries, responding to patient and staff enquiries, and supporting clinic administration to meet service deadlines.
The role requires excellent organisational, communication, and keyboard skills, with the ability to prioritise workloads, work accurately under pressure, and collaborate effectively with multidisciplinary teams to deliver safe, efficient, and patient-centred care.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements Essential
Computer literate with excellent keyboard skills
Desirable
Medical terminology Working knowledge of PAS and the NHS in general
Qualifications Essential
Good general education including English GCSE at grade C or above (or equivalent)
Desirable
European Computer Driving Licence NVQ Level 2 Admin
Experience Essential
Experience of working within an office environment
Desirable
Customer Care NHS experience
Contractual Requirements Essential
Ability to work under pressure and adhere to strict deadlines Good team member Diplomatic and tactful
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust
Address King's Mill Hospital
Mansfield Road
Sutton InAshfield
NG17 4JL
United Kingdom
Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)