About this role
Job summary
Are you looking for an opportunity to play a key role in managing patient pathways? As a Cancer Flow Coordinator you will work with clinical, operational and administrative teams to ensure efficient coordination of cancer and urgent imaging pathways, supporting timely diagnosis and a positive patient experience.
You will coordinate inpatient, outpatient, cancer and urgent Radiology bookings, liaise with multidisciplinary teams, and ensure all stages of the patient pathway are organised effectively. Acting as a central point of contact for patients, clinicians and external partners, you will help maintain smooth patient flow, contribute to MDTs and support achievement of key cancer targets.
As demand grows, the department is expanding its workforce. We are seeking individuals with strong administrative, organisational and communication skills, ideally with experience in complex pathway management, service coordination or improvement initiatives.This full-time role involves 7.5 hours per day over five days. Flexibility is required to meet service needs, including early/late shifts, weekends and Bank Holidays.
Please demonstrate how you meet the essential criteria in the Person Specification, as this will inform shortlisting. Review the Job Description and Person Specification before applying. You will be contacted electronically regarding your application outcome and, if successful, invited to interview--please check your email regularly.
Main duties of the job
The role involves providing comprehensive administrative support to coordinate cancer & urgent Radiology pathways. You will ensure patient bookings and reporting processes are managed accurately, efficiently & within required timeframes, supporting delivery of national cancer targets.
Responsibilities include coordinating inpatient, outpatient, urgent and cancer pathway bookings, working closely with referrers, ward teams, support services, and AHP's to ensure the patient journey is well planned and delivered in a timely manner.
You will proactively manage patient flow by identifying delays (e.g. vetting, diagnostics or reporting backlogs) & taking action to resolve or escalate issues. You will use your understanding of Radiology pathways and cancer standards to prioritise patients and optimise capacity.
You will act as a central contact for patients, clinical teams and external stakeholders, managing high volumes of telephone and electronic enquiries with clear, professional & compassionate communication.
The role requires use of multiple systems (Web Portal, Soliton, PACS, PAS, ePMA, ICE, Teletracking and reporting systems) to manage bookings and maintain accurate records; full training is provided.
You will support service delivery through administrative and analytical tasks, including data collection, monitoring throughput, capacity and demand, and contributing to performance tracking, service improvement and project work.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description Job responsibilities
Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.
Person Specification
Skills Essential
Please describe your excellent organisational and coordination skills with short exmples
Desirable
Please describe any previous experience in a similar role
Personal Statement Essential
In 200 words or fewer, please describe why you would be the most suitable candidate for this role
Desirable
Previous Experience working in a Radiology department
Communication Essential
Please give an example where you have had to coordinate communication between multiple parties to achieve a time sensitive goal or task.
Process Essential
Please describe the cancer pathway and targets for diagnostic radiology tests
Desirable
Has been involved in a service development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Royal Wolverhampton NHS Trust
Address New Cross Hospital
Wolverhampton Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)