About this role
Job summary
The post holder will provide a high-quality call handling, admin support service within our Mowbray House Surgery practice, supporting patients and clinicians.
Salary: Depending on experience.
Hours: Tuesday 8am - 4:30pm and Friday 8am - 5:30pm
If you would like more information about this exciting opportunity please contact Tracy Dewings on 01609 760002.
Closing date for applications: 31st July 2026.
Main duties of the job
As part of the role of Care Navigator you will be expected to:
Receive incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.
Provide patients with high quality, easy to understand information to assist them in making choices about their care.
Deal with general enquiries and make outgoing telephone calls, explain procedures and make new and follow up appointments.
Please read the job description for a more thorough explanation of the job role.
About us
Mowbray House Surgery is a large, progressive Medical Practice based in Northallerton, with a full time branch surgery in Hutton Rudby.
Across the two sites we have around 20,000 patients registered with us.
Job description Job responsibilities
Main Duties and Responsibilities:
Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.
Provide patients with high quality, easy to understand information to assist them in making choices about their care.
Deal with all general enquiries, make outgoing telephone calls, explain practice procedures and make new and follow-up appointments.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Support the practice's frail and vulnerable patients, supporting frailty reviews and coordinating MDT and palliative care meetings.
Support the practice Safeguarding team with requests for information
Support the practice in coordinating seasonal vaccination campaigns, including the organising of care home and housebound vaccinations.
Monitor and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.
Support the delivery of QoF and other practice services.
General support to practice teams as required.
This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.
Person Specification
Experience Essential
- Excellent communication skills, written and oral. - Excellent IT skills - An understanding, acceptance and adherence to the need for strict confidentiality - Time management and the ability to work to effectively multitask - Ability to use own initiative and problem solve - Hard working, adaptable, reliable and resourceful - Willing to work flexible hours as necessary across both surgery sites - Educated to GCSE level or equivalent - Ability to work as a team member as well as autonomously - Be entitled to live and work within the UK as we are unable to sponsor - Satisfactory DBS Check - Satisfactory references (at least 2)
Desirable
- Experience working in a healthcare or Social care setting - Experience working in General Practice - Experience of clinical systems such as SystmOne
Employer details Employer name Mowbray House Surgery
Address Mowbray House Surgery
Malpas Road
Northallerton
North Yorkshire
DL7 8FW
United Kingdom
Employer's website http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)