About this role
Job summary
Reporting to our Community Facilities Manager, this is 1 of 2 posts based at Newton Abbot Hospital, supporting the day-to-day management of 32 staff on site, plus 2 staff in Teignmouth Hospital,co-ordinating all facilities services on a daily basis and are key postswhich are vital to supporting patient flow, maintaining our Trusts Cleaning andInfection Control Policies and ensuring a clean and safe environment for patients,staff and visitors.
Main duties of the job
o Co-ordinate and monitor of the facilities services within the communityhospitals, health and wellbeing centres and other buildingso Communicate effectively with staff at all levels within our organisation, withpatients and external supplierso Participate in meetings as required e.g. weekly team meetings, monthly teammeetings and weekly operational management team briefings as requiredo Assist the Workplace Division by providing an effective cascade of informationto all Facilities Services staffo Maintain good handover processes to supervisor colleagues as part of theworking rotao Support the implementation of our Trust's complaints policy, overseeingcomplaints and compliments relating to the service and participating ininvestigations as requiredo Respond positively to external inspections, such as unannounced CQC orEnvironmental Health attendance, recognising when to escalate issues to linemanagers
About us
Why Work With Us
As an integrated care organisation, our Trust's purpose is to provide safe, highquality health and social care at the right time, in the right place to support thepeople of Torbay and South Devon to live their lives to the full.The Workplace Teams underpin the provision of clinical services, employingapproximately 600 staff, delivering support services across all sites within our Trust.We need all Workplace staff to own and live our organisational values and we notonly recruit based on qualifications and experience - we recruit individuals whopossess and demonstrate the behaviours which underpin our Trust's and theWorkplace Teams core values:o Working together for peopleo Commitment to quality careo Compassiono Improving liveso Everyone countso Respect and dignity
Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.
Job description Job responsibilities
Provide excellent customer services to our patients, colleagues andmembers of the public at all times
Communicate effectively and in a timely manner with a range of hospitalstaff, the public, patients and colleagues across our Trust Communicate effectively with staff at all levels of the organisation and withpatients and external suppliers Participate in meetings as required e.g. staff team meetings, cleaningstandards, matrons meetings and operational management team briefingsas required Assist our Facilities Operations team by providing an effective cascade ofinformation to all Facilities Operations staff Maintain good handover processes to supervisor colleagues as part of theworking rota Respond positively to external inspections, such as unannounced CQC orEnvironmental Health attendance, PLACE, recognising when to escalateissues to line managers Maintain good working relationships with colleagues Respond with humanity and kindness to every person, by listeningattentively and respecting others in conversations Act as a role model, valuing everyones opinion and experiencestreating your team members equally and with respect Strive to provide excellent, innovative services that helps ourpatients/clients customers have a good and professionally deliveredhealthcare experience Be helpful, courteous and kind to colleagues, staff, patients and visitors atall times Work in conjunction with clinical and non-clinical staff to ensure appropriateaccess is gained in order to clean and operate within specific areas Liaise with and supervise Workplace contractors attending to performspecific tasks, such as pest control and window cleaning
Actively participate in the provision of quality assurance and performancemonitoring of facilities services
Support the Facilities Operations Leadership team to ensure all Trust andWorkforce Division targets are met for mandatory/essential training andperformance and achievement reviews Assist with promoting incident reporting within facilities operations servicesand ensure incidents are managed and reported appropriately and thatlessons learned are put into effect.
Ensure that all waste is correctly sorted into the appropriate waste streams,label and dispose of all waste streams from the ward/department, observingall relevant recycling policies and procedures and take to recogniseddesignated points Investigate and respond to customer, service user and employeecomplaints/feedback thoroughly and professionally, ensuring a robust planis in place to meet Service level agreements and patient needs whereappropriate, or escalate to the Community Facilities Manager Support the Community Facilities Manager to effectively prioritise the dailyservice and staffing allocation against agreed rotas, resolving any staffingissues on a daily basis
Person Specification
Qualifications Essential
Basic education to GCSE Level including English and Maths qualifications Experience of supervising and motivating teams
Desirable
NVQ3 Supervisory Management / ILM3 or equivalent qualification Experience of supervising large teams of staff in an NHS setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Torbay and South Devon NHS Foundation Trust
Address Newton Abbot Community Hospital
West Golds Way
Newton Abbot
TQ12 2TS
United Kingdom
Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)