About this role
Job summary
The post holder will support the practice operationally and form part of the management and operational team. They will be dynamic, efficient and proactive and undertaking a range of duties to appropriately facilitate and enhance day to day working for all staff and the practice as a whole. They will work closely with the Practice Manager and partners to deliver high quality care and excellent customer service to patients. They will help create and work to dedicated practice polices, protocols and procedures in relation to efficient and effective processes and help to ensure excellent communication across the practice at all times. They will be reactive to issues and take steps to help resolve these quickly.
Main duties of the job
EMIS appointment book oversight and management.
Supporting the data extraction, verification and reporting requirements of QoF, PMS contract, locally contracted services and enhanced services.
Monitoring and addressing the needs of GP Appointment Data using Ardens, GPAD, Apex and others
Assisting with management of the practice website
Supporting the ongoing management of the PPG and any work such as patient surveys
Management and update of PCSE portal
Oversight and management of all workflow areas
Addressing complex IT issues, system upgrades and implementation, providing training to staff
Supporting the Practice Manager with HR including recruitment, staff appraisals, performance, training and so on.
Ensuring all items logged to GP Team Net are kept up to date and addressed within required timescales (eg alerts, significant events, policies, premises)
Addressing initial complaints and responding appropriately following investigation
Support the Practice Manager when required incl attending meetings
Supporting the Ops lead with reactive IT issues incl laptops and smartcard management
Establishing and updating EMIS templates, protocols and searches
Please refer to the full JD and person spec attached to this advert for all information.
About us
Manor Practice provides primary care services to a patient population of 12,500 patients based across 2 sites within Wallington. The Practice is currently experiencing rapid growth and is undergoing a transition period having not long ago merged with another practice.
Manor Practice is a friendly, well organised and thriving Practice that benefits from a growing patient list size. The GP partners are dedicated to providing the highest standard of care to their patients and are supported by an excellent team of salaried GPs, ANPs, nurses, HCAs, Clinical Pharmacist, management/operational team, receptionists and administrators. We also work closely with a number of other PCN ARRS roles such as FCP Physios, Health & Wellbeing Coaches, Social Prescribing Link Workers and Mental Health Practitioners.
The Practice is an active member of the Wallington Primary Care Network and is previously rated as Good by the Care Quality Commission. We are a forward thinking practice, who appreciates the need for good work/life balance, supervision and support. Our local Training Hub ensures our staff have access to excellent training and development opportunities. We also support the provision of local services and we currently host some of the extended access services at one of our sites.
Job description Job responsibilities
Key Tasks and Responsibilities
EMIS appointment book oversight and management
Supporting the data extraction, verification and reporting requirements of QoF, PMS contract, locally contracted services and enhanced services
Monitoring and addressing the needs of GP Appointment Data using Ardens searches, GPAD database and Apex database.
Assisting with management and updates to the practice website
Supporting the ongoing management of the PPG and any relevant work such as patient surveys etc
Management and update of PCSE portal in all areas required
Oversight and management of all workflow areas, supporting admin as required
Addressing more complex IT issues, system upgrades and implementation, providing training to staff as required
Supporting the Practice Manager with elements of HR including recruitment, set up of new staff and removal of leavers, training needs and day to day management (when suitably trained and knowledgeable to do so)
Ensuring all items logged to GP Team Net are kept up to date and addressed within required timescales (eg alerts, significant events, policies, premises)
Addressing initial complaints and responding appropriately following investigation, liaising with others as required
Deputising for the Practice Manager on an as required basis both within the practice and externally incl local meetings and forums
Supporting the Ops lead with reactive IT issues incl laptops and smartcard management.
Establishing and updating EMIS templates, protocols and searches on an as required basis.
This list is not exhaustive and there may be other requirements of this role as required by the Practice Business Manager and/or Partners.
Other responsibilities within the organisation:
Awareness of and compliance with all relevant practice policies/guidelines
Using appropriate templates and protocols to ensure the correct summarising, recording and read coding of patient records
Participating in the support and training of medical, nursing and PA students.
Supporting other staff as needed and in order to meet all required targets.
Attending and contributing to MDT and practice meetings.
Supporting the provision of enhanced services that meet the needs of the practice and local population and maximise income streams to the practice.
Undertake additional training in order to provide such services as required.
Meeting timescales and deadlines for audits and written returns to ensure that the practice meets quality standards and receives the designated funding.
Supporting the review and response to any complaints or significant events as needed.
Person Specification
Qualifications Essential
Educated to grade C O Level of equivalent standard A commitment to ongoing personal development All mandatory training up to date
Desirable
Leadership and/or management diploma or certificate
Other knowledge and skills Essential
Ability to use own initiative Work independently and as part of an MDT Excellent time management skills Ability to work under pressure and prioritise own workload Adaptability to a fast pace and rapidly changing environment
Desirable
Good working knowledge of GMS/PMS contracts and QoF
Experience Essential
Experience of working in a healthcare setting Strong communication skills Efficient and organised Good team working and leadership skills Strong IT skills and knowledge Proactive and hard working
Desirable
Experience of working in primary care Experience of general practice IT and system, incl EMIS web, docman, ERS, AccuRx, Apex, GPAD, PCSE
General Essential
Flexibility Excellent personal presentation Commitment to equal opportunities Reliable and punctual DBS clear A valid UK driving licence and own car to facilitate travel between sites as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Manor Practice
Address Manor Practice
57 Manor Road
Wallington
Surrey
SM6 0DE
United Kingdom
Employer's website https://manorpractice.org.uk/ (Opens in a new tab)