About this role
Job summary
Cardinal Medical Practice has a fantastic and highly rewarding opportunity for a dedicated and motivatedCare Navigator with Receptionist supportto join our progressive and innovative training practice.
Patient care is paramount to the Partners alongside the well-being of the team within the practice. With outstanding staff retention, a varied multi-disciplinary team, Cardinal Medical Practice offers a chance to the right candidate to be part of an amazing team who arent afraid to think outside of the box and can offer incredible prospects and a happy, friendly place to work.
Our strong emphasis on education and development makes us well suited for newly qualified GP's as well as those who are far more experienced. We are flexible and keenly support and promote staff work-life balance and development, currently supporting 4 Nurses on various stages of the Nurse Practitioner pathway and modules.
Main duties of the job
We are flexible and keenly support and promote staff work-life balance and development, currently supporting 4 Nurses on various stages of the Nurse Practitioner pathway and modules.
An enthusiastic, experienced and team focused individual to join our care navigation/reception team. You must be able to demonstrate excellent communication & team working skills, have the ability to remain calm under pressure and be able to multi-task whilst dealing with frequent interruptions.
You will need to be able to explain sensitive or complicated information in a clear, sympathetic way that is easily understood.
Previous experience of working within a GP practice environment and a working knowledge of SystmOne would be a definite advantage.
About us
Located on the outskirts of Ipswich town centre, Cardinal Medical Practice is the largest medical practice in Suffolk and was formed as a result of a merger between Chesterfield Drive, Deben Road and Norwich Road Surgeries. The practice is vastly dedicated to offering high quality care to a population of approximately 30,000 patients.
The practice has a clinical team of 4 GP Partners, 8 Salaried GP's, 2 GP Registrars, Advanced Nurse Practitioners, Pharmacists, Paramedics, Physicians Associates, Practice Nurses, Nurse Associates, Healthcare Assistants, Care Co-ordinators and additional healthcare professionals. The team is supported by Management and a large administrative team.
If you would like any further information about the role, please contact Andrew Preston, General Manager in the first instance - [email protected]
Job description Job responsibilities
Act as the first point of contact for patients seeking advice or appointments. Signpost patients to the most appropriate healthcare professional or service based on their needs. Help patients access community, NHS, and support services. Provide information about health services, clinics, and referral pathways. Support patients with non-clinical queries and ensure they understand the next steps in their care. Follow practice protocols to identify urgent or emergency situations and direct patients appropriately.
Assist patients who may have additional needs, such as language barriers, disabilities, or long-term conditions.
Person Specification
Experience Essential
Previous experience of working within a GP practice environment and a working knowledge of SystmOne would be a definite advantage.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cardinal Medical Practice
Address Chesterfield Drive Surgery
29 Chesterfield Drive
Ipswich
IP1 6DW
United Kingdom
Employer's website https://www.cardinalmedicalpractice.co.uk/ (Opens in a new tab)