About this role
Job summary
We are excited to offer an excellent opportunity for an enthusiastic, motivated and proactive individual to join our friendly and supportive team.
This is a varied and rewarding role that will play a key part in ensuring the practice delivers high-quality, safe and effective services for our patients. Working closely with colleagues across the organisation, you will help drive quality improvement, support governance and compliance, enhance the patient experience and contribute to the ongoing success of the practice.
If you are organised, enjoy problem-solving, have excellent communication skills and are passionate about making a positive difference, we would love to hear from you.
Main duties of the job
Manage patient concerns, complaints and compliments in accordance with NHS regulations and practice policy.Provide timely, empathetic and professional responses to patients.Resolve concerns at the earliest opportunity wherever possible.Identify themes and trends from patient feedback and recommend improvements.Ensure complaints are investigated thoroughly and learning is shared across the organisation.
We are a growing practice with a population of over 32,000 patients working within a purpose-built building in Crewe, Cheshire.
We are an Emis-Web, Docman, Accurx, paper light practice. We are a friendly, open and transparent practice whose goal is to provide the highest standards of health care to our patients through a team approach. We are an innovative practice with high achievements in the local and national targets.
Our current team has a full complement of allied health care professionals including, 7 GP partners, salaried GP's, Advanced Clinical Practitioners, Nurse Practitioners, Practice Nurses, Nurse Associate, Health Care Assistants, Paramedics, SPLW's, First Contact Practitioners, Pharmacists, Business Manager, Practice Manager and a complement of highly skilled support staff.
About us
We are a growing practice with a population of over 32,000 patients working within a purpose-built building in Crewe, Cheshire.
We are an Emis-Web, Docman, Accurx, paper light practice. We are a friendly, open and transparent practice whose goal is to provide the highest standards of health care to our patients through a team approach. We are an innovative practice with high achievements in the local and national targets.
Our current team has a full complement of allied health care professionals including, 7 GP Partners, Salaried GP's, Advanced Clinical Practitioners, Nurse Practitioners, Practice Nurses, Nurse Associate, Health Care Assistants, Paramedics, SPLW's, First Contact Practitioners, Pharmacists, Business Manager, Practice Manager and a team of highly skilled support staff.
Job description Job responsibilities
To work with the Practice Team to ensure all feedback and enquiries are investigated and responded to within the national and local set timescales. To support the Partners and the Management Team within the Practice to enable timely and high-quality investigations and responses on behalf of Millcroft Medical Centre. To provide day to day advice and guidance to all staff involved in complaints and investigations.
Person Specification
Qualifications Essential
*Good standard of education with excellent literacy and numeracy skills
Desirable
*Educated to degree level in healthcare or business *Leadership and / or Management Qualification
Experience Essential
*Experience of working with the general public *Experience of working in a health care setting *Experience of successfully developing and implementing projects
Desirable
*Conflict resolution *Experience of chairing meetings, producing agendas and minutes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Millcroft Medical Centre
Address Eagle Bridge Health&Wellbeing Centre
Dunwoody Way
Crewe
Cheshire
CW1 3AW
United Kingdom
Employer's website http://www.millcroftmedicalcentre.nhs.uk/ (Opens in a new tab)