About this role
Job summary
An exciting opportunity has arisen for a Workflow Administrator to join our busy and friendly practice team.
The successful candidate will be responsible for processing incoming clinical correspondence, ensuring information is accurately reviewed and directed to the appropriate clinician or service. The role is key to supporting the safe and efficient management of patient records and workflows within the practice.
Please note that we reserve the right to close the advert early if sufficient applications are received, so early applications are encouraged.
Main duties of the job
Processing and managing incoming clinical correspondence. Reviewing and coding documentation where appropriate. Forwarding information to clinicians for action. Maintaining accurate electronic patient records. Ensuring workflow tasks are completed within agreed timescales. Supporting administrative functions across the practice as required. Working in accordance with practice policies, procedures and confidentiality requirements.Training:
Full training will be provided for the role and clinical system.
E-learning for all mandatory training
CPR training
Participation in our monthly QUEST training sessions
About us
This is an excellent opportunity to become part of a supportive team at Lime Grove Medical Centrein the beautiful Derbyshire Dales, working within a well established, patient centred GP surgery.
Based in the heart of Matlock, Lime Grove Medical Centre offers the perfect balance of clinical interest and quality of life, with easy access to the Peak District and excellent transport links.
What we offer
A supportive and welcoming work environment Comprehensive training and mentorship Competitive pay NHS Pension scheme Opportunities for development and progression Health and Wellbeing package An active social calendar
Job description Job responsibilities
Process all incoming clinical correspondence, including hospital letters, clinic reports, discharge summaries and diagnostic results, ensuring they are managed accurately and within agreed timescales.
Review clinical correspondence and accurately code relevant clinical information onto patients' electronic medical records in accordance with practice protocols and national coding guidance.
Identify actions required from incoming correspondence and forward documents, tasks or requests to the appropriate GP, clinician or member of the practice team for review or action.
Maintain accurate, complete and up-to-date electronic patient records, ensuring all information is entered correctly and consistently.
Prioritise workload effectively to ensure workflow tasks are completed within agreed turnaround times, highlighting any potential delays to the Workflow Lead or management team.
Recognise urgent or clinically significant information and escalate immediately to the appropriate clinician in line with practice policies to support patient safety.
Liaise with clinicians and colleagues where clarification is required to ensure correspondence is processed correctly and efficiently.
Support the administrative team with general office duties when required, including scanning, filing, processing registrations, deductions and other administrative tasks to support service delivery.
Maintain strict confidentiality at all times, ensuring compliance with GDPR, Information Governance requirements, Caldicott Principles and practice policies.
Work collaboratively with the wider practice team to support the smooth running of workflow processes, sharing knowledge and contributing to continuous service improvement.
Participate in team meetings, monthly QUEST training sessions, mandatory training, appraisals and quality improvement initiatives, keeping knowledge and skills up to date.
Contribute to maintaining a positive, professional and patient-focused working environment, demonstrating flexibility to meet the changing needs of the practice.
Undertake any other duties that are appropriate to the role and commensurate with the level of responsibility, as requested by the Practice Manager or Operations Manager.
Person Specification
Experience Essential
Previous administrative experience. Excellent attention to detail and accuracy. Good IT skills and confidence using electronic systems. Ability to prioritise workload and work independently. Strong communication and organisational skills. Understanding of confidentiality and information governance.
Desirable
Previous experience working in General Practice or a healthcare setting. Knowledge of clinical systems such as SystmOne. Experience of medical coding and workflow processes. Understanding of NHS primary care services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lime Grove Medical Centre
Address Lime Grove Walk
Matlock
Derbyshire
DE4 3FD
United Kingdom
Employer's website https://www.limegrovemedicalcentre.co.uk/ (Opens in a new tab)