About this role
Job summary
ABL Health and Nottinghamshire County Council are partnering to deliver an Integrated Wellbeing Service across Nottinghamshire called Your Health Your Way. This transformative service will play a central role in system change, bringing previously separate lifestyle behaviour change functions together into one service. It seeks to work collaboratively with communities to support the transformation of services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity and falls prevention, all embedded in sustainable behaviour change and positive wellbeing.
Main duties of the job
This is a varied, challenging, and rewarding role working under the line management of the Single Point of Access Administration Lead, supporting the ongoing implementation, delivery, and development of the service. Key responsibilities include managing incoming calls through the Nottinghamshire Single Point of Access, directing enquiries appropriately, and ensuring messages are handled efficiently. You will provide high-quality administrative support within a busy team environment, including clerical duties, correspondence, filing, appointment scheduling, and maintaining accurate client records across databases and paper files. The role also involves processing healthcare referrals promptly within agreed timescales, recording client data accurately, producing reports and documents, and using IT systems such as Excel, Word, and in-house databases effectively. You will work closely with service leads to source suitable venues in line with budgets and demand, monitor workloads and service targets, take and distribute meeting minutes, and provide general administrative support as required. In addition, you will support behaviour change initiatives by engaging with clients, coordinate Nicotine Replacement Therapy (NRT) requests for smoking cessation practitioners, and carry out regular stock audits and temperature checks to ensure safe storage and compliance.
About us
ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.
Job description Job responsibilities
You will provide administration support for the Nottinghamshire IWS service for adults and families across Nottinghamshire.
You will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the SPOA lead.
Your key responsibilities will be:
Providing a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues.
You will be working as part of a large and friendly team of varied professions across the County of Nottinghamshire, and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email.
Duties and Responsibilities
This post will work under the line management of the Single Point of Access Administration Lead. The role will be varied, challenging, and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development.
Key responsibilities will be:
Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
Providing professional administration services to clients and identifying specific needs.
Manage and maintain confidential patient files on a database and on paper.
Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
Book appointments for clients and use appropriate calendar software.
Record client data accurately on appropriate service database.
To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.
Work closely with Single point of Access Lead and prepare computerised documents and reports.
Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
Flexibility to cover colleagues annual leave, sickness etc.
Weekly monitoring of workload and service targets.
Take meeting minutes, type and distribute as required
General administration (record keeping, filing etc.)
Be able to encourage and assess client`s readiness for specific behaviour change
Organise Nicotine Replacement Therapy (NRT) safely and promptly as required by smoking cessation practitioners
Auditing and stock check of NRT products monthly alongside daily temperature checks of storage cupboards.
Skills and Competencies Required
Be an experienced administrator use to working in a health and/or community setting
Experienced working with Microsoft Office and database systems
Positive and proactive working at pace with multiple tasks
Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
Quality driven; you naturally seek high standards and actively seek to improve them.
Value and remain open to new ideas and perspectives.
Please note that we are unable to offer sponsorship for this role
Person Specification
Qualifications Essential
GCSE/O Level in Maths and English or equivalent NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
RSA Typing ll or above NVQ 3 level in a relevant subject
Experience Essential
Experience of working in a team environment Demonstrable experience in a reception/administration role
Desirable
Experience in a health care setting e.g. Community health provider, GP Practice, Hospital Experience in minute taking for meetings
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name ABL Health Ltd
Address Suite 1 The Willows Ransom Wood Business Park
Mansfield
Nottinghamshire
NG21 0HJ
United Kingdom
Employer's website https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)