About this role
Job summary
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
To provide a consistent approach across the Trust, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
Process and log all referrals in line with Trust Access Policy and specialty SOP. Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts. Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required. Ensure clinic outcomes are recorded accurately on Trust Electronic patient record system (CRS), including those for offsite clinics. Under supervision, complete clinic cancellation forms and process according to SOP. Reschedule outpatient clinics as requested by line manager, in line with waiting time targets Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOP Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team Support in recognising when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.
Continued on attached JD...
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications Essential
Educated to A-level, or NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent in English and Maths, grades A-C
Desirable
Computer Literacy Course e.g. ECDL
Experience Essential
Experience of working in a multi-disciplinary team Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Desirable
Experience of working in the NHS or healthcare setting Experience of scheduling outpatient appointments and/or admissions
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston and Richmond NHS Foundation Trust
Galsworthy Road
Kingston upon Thames
KT2 1BQ
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)