About this role
Job summary
An exciting opportunity has arisen for a Receptionist to join the team at Blacketts Medical Practice. The successful candidate will ensure an effective and efficient reception service is provided to patients and visitors to the practice, both face to face and over the telephone.
Hours: 32.5 hours per week over four days. Working days will be Monday, Wednesday, Thursday and Friday. Some flexibility in hours will be required.
Main duties of the job
Provide an effective and efficient reception service to patients and visitors to the practice, ensuring a welcoming and professional environment at all times.
Deal with general enquiries, providing accurate information on practice services and procedures, and assisting patients with making, cancelling, and following up appointments.
Explain practice arrangements and registration procedures to new patients and those requiring temporary cover, ensuring that all necessary paperwork is completed accurately.
Receive and make telephone calls as required, ensuring calls are handled promptly and courteously. Accurately record and deliver messages or divert calls as appropriate.
Advise patients of relevant charges for private (non-GMS) services, accept payments, and issue receipts in line with practice procedures.
Enter and update patient information on the clinical computer system accurately and in accordance with data protection and confidentiality policies.
Assist with practice security procedures, ensuring that when last to leave, the building is fully secured, internal lights are turned off, and the alarm system is activated.
Carry out any other reasonable duties appropriate to the role as directed by the Reception Team Leader or Practice Manager.
About us
Blacketts Medical Practice is a well established and successful GP practice with a patient list of approximately 11,500. Our dedicated team includes five GP partners, two salaried GPs, a Nurse Practitioner, Pharmacist, an excellent nursing team, and a friendly, efficient administrative team.
We are proud of our strong performance we consistently score highly in QOF and were rated Good in our most recent CQC inspection. The practice uses SystmOne as our clinical system.
Our spacious, purpose built premises are located in the centre of Darlington, providing a welcoming and well-equipped environment for both patients and staff. The building also accommodates private physiotherapy and chiropody services, as well as rooms for social prescribers, midwives, and mental health workers, allowing us to work closely with other professionals to deliver high-quality, integrated patient care.
Job description Job responsibilities
Provide an effective and efficient reception service to patients and visitors to the practice, ensuring a welcoming and professional environment at all times.
Deal with general enquiries, providing accurate information on practice services and procedures, and assisting patients with making, cancelling, and following up appointments.
Explain practice arrangements and registration procedures to new patients and those requiring temporary cover, ensuring that all necessary paperwork is completed accurately.
Receive and make telephone calls as required, ensuring calls are handled promptly and courteously. Accurately record and deliver messages or divert calls as appropriate.
Advise patients of relevant charges for private (non-GMS) services, accept payments, and issue receipts in line with practice procedures.
Enter and update patient information on the clinical computer system accurately and in accordance with data protection and confidentiality policies.
Assist with practice security procedures, ensuring that when last to leave, the building is fully secured, internal lights are turned off, and the alarm system is activated.
Carry out any other reasonable duties appropriate to the role as directed by the Reception Team Leader or Practice Manager.
Person Specification
Knowledge and Skills Essential
Excellent communication and interpersonal skills Strong organisational and time management skills Ability to work accurately under pressure Competent in using Microsoft Office and clinical/administrative systems Ability to maintain confidentiality and handle sensitive information appropriately
Desirable
Knowledge of GP practice procedures and services Understanding of confidentiality, data protection, and safeguarding within a healthcare environment
Experience Essential
Previous experience in a customer-facing or administrative role Experience handling telephone and face-to-face enquiries in a busy environment
Desirable
Experience working in a GP practice, NHS, or healthcare setting Experience working as part of a multidisciplinary team
Qualifications Essential
Good general education, including GCSE, or equivalent, in English and Maths Evidence of IT literacy and ability to use computer systems effectively
Desirable
NVQ Level 2 or 3 in Business Administration or Customer Service Training in medical terminology Experience using SystmOne clinical system
Personal Qualities and Other Requirements Essential
Professional, courteous, and patient-focused approach Reliable and punctual Team player with a flexible attitude Ability to use initiative and work independently when required Commitment to providing high-quality service and patient care Flexibility to work additional hours to cover holidays or sickness when required
Desirable
Willingness to undertake further training and development as required
Employer details Employer name Blacketts Medical Practice
Address 63-65 Bondgate
Darlington
DL3 7JR
United Kingdom
Employer's website https://www.blackettsmedical.com/ (Opens in a new tab)