About this role
Job summary
Morden Plus Health Partners PCN is looking to recruit a Care Coordinator to joinit's team. Morden PCN encompasses Morden Hall Medical Centre, Central Medical Centre, Stonecot Surgery, Ravensbury Park Medical Practice and Wide Way Medical Centre. We cover a total registered list of around 52,000 patients. The PCN practices strive to provide high quality patient care and have a strong base of education and training.
Main duties of the job
The main role of the successful applicant will be to proactively communicate information between patients, doctors and professionals. This will include assisting the clinical teams with administrative functions within the practices. There will be peer-learning opportunities for the care coordinators across the PCN and also training and development opportunities. This role requires excellent communication, IT and organisational skills including an ability to prioritise, multitask and work to deadlines. The role will be a key member of the base practice teams and the successful applicant would need to work to a high standard. Experience of working in a Primary Care setting would be desirable.
About us
Morden Plus Health Partners PCN encompasses 5 GP practices within the Morden/Mitcham area of South West London/Surrey. Morden Hall Medical Centre, Central Medical Centre, Stonecot Surgery, Ravensbury Park Medical Practice and Wide Way Medical Centre and covers a total registered list of around 52,000 patients. The PCN practices strive to provide high quality patient care and have a strong base of education and training.
Job description Job responsibilities
Morden PCN Care CO-ORDINATOR
RESPONSIBLE TO:
Morden PCN - Practice Manager and Clinical Director
JOB PURPOSE:
To work across the 4 practices that make up Morden PCN
Organise and work with Video consultation groups
E-hub monitor data submitted by patients online and ensure it is dealt with appropriately
To proactively communicate information between patients, doctors and professionals
To assist the clinical teams with administrative functions within the practices
To assist the doctors and other clinicians in the provision of a high-quality service across the practices.
Administer information received via the central e-hub for the PCN and ensure it is dealt with appropriately and efficiently working to protocols.
Organise and facilitate video group consultations (training provided).
Seeking patient information and results from hospitals and other organisations.
Answering general enquiries, making new and follow up appointments.
Giving results to patients under Clinical direction.
Contacting hospitals to follow up referrals.
Liaise with hospitals for updates on patients or advise of any relevant changes in patients condition as directed by clinicians.
Completing and submitting quality alerts as appropriate.
Dealing with requests for information (e.g Merton MASH).
Organising & attendance at MDT meetings.
Taking of notes at MDT meetings & preparation of associated minutes.
Update Coordinate My Careregister.
Booking of follow up appointments for patients that are requested by clinicians.
Supporting reception team in dealing with transport request
Reviewing, filtering and flagging information on Docman requiring urgent action to clinicians.
Contacting/chasing patients as requested by the Clinicians.
Pro-actively ensuring that booked appointments are appropriate & with the correct clinician
Overseeing reports and prompting Doctors when urgent. Preparation of eGPRs where necessary.
Look up results on the EPR system or chase with hospital/lab
Assisting clinicians with Care Plans. Coordinating & actioning admin aspects of care plans.
Undertaking quality improvement and change in practice. Assist with audits as required
Understanding the importance of medical terminology, data and coding
Record keeping with use of appropriate coding.
Understand vulnerable groups and long term illness. Use of patient information resources
To work as a positive and active member within the Practice and PCN teams..
Take part in an annual appraisal at which your performance will be reviewed and your training needs discussed.
Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the medical or management team.
Supporting, supervising & mentoring others
Participate in peer learning with other Care Coordinators within Morden PCN
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice and PCN Policies and Procedures.
Person Specification
Qualifications Essential
Experience of working in customer care Experience of working in an Office based environment Experience of Microsoft Office applications Must be a good communicator both verbally and written.Ability to work alone or as part of the team. Ability to work to and meet deadlines.
Desirable
Experience of working in a GP practice. Knowledge of Clinical IT systems (emis, Docman AccuRx etc)
Experience Essential
Experience of working in customer care Experience of working in an Office based environment Experience of Microsoft Office applications Must be a good communicator both verbally and written Ability to work alone or as part of the team Ability to work to and meet deadlines
Desirable
Experience of working in a GP practice Knowledge of Clinical IT systems (emis, Docman AccuRx etc)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Morden PCN
Address Central Medical Centre
42-46 Central Road
Morden
Surrey
SM4 5RT
United Kingdom
Employer's website https://www.centralmedicalcentre-morden.nhs.uk/morden-pcn/ (Opens in a new tab)