About this role
Job summary
We are looking for 2 enthusiastic and hard working Medical Receptionists to join our friendly team based across our two sites at the heart of Redhill and in Merstham. We have one full time and one part time position working Monday-Friday. This will be a combination of shifts either morning from 8:00-16:30 or afternoon from 13:00-19:00 with one early morning start at 7:30.
Previous experience of working in a similar environment would be desirable although fast learners with an ability to excel in a faced-past, ever evolving industry would be ideal candidates.
Main duties of the job
The main responsibilities of this role include dealing with patient enquiries face to face, over the telephone and through our interactive website. A high level of customer service skills are required and as well as clear communication with GPs and other healthcare professionals to ensure that a safe and efficient service is provided to our patient population is vital. Daily administrative tasks will include booking appointments, prescription management, registering new patients, managing emails and and internal electronic tasks via our clinical system. Managing appointment requests and queries via our interactive website is a key part of this role as this is the main route of communication between patients and the practice. Opening and closing the surgery in line with our security protocols and maintaining oversight of the waiting room are other key responsibilities. EMIS Web is our clinical I.T system and Accurx is used as our digital messaging platform. Full training will be provided as part of the induction process.
About us
Greystone House Surgery is a modern friendly Practice in Redhill, representing one of the three sites which make up The House Partnership between Greystone House Surgery, The Moat House Surgery in Merstham and Caterham Valley Medical Practice in Caterham.
We are a forward thinking, well organized training practice with a high reputation for quality and standards. We encourage and support the personal development of all our staff and are keen to ensure the right person joins our friendly team.
Fourteen Partners across the whole Partnership (5 based at Redhill)
Purpose built practice
GMS, 16,500 patients (39,000 across the three site Partnership)
Nurse Practitioners and Clinical Pharmacists
Training Practice for Registrars, Foundation Yr 2 GPs, Physician Associates, Medical students & Nurses
EMIS Web
Docman
Abtrace
Consistently high QOF achievement
A member of DHC GP federation
Job description Job responsibilities
Job Purpose
As part of a team, to achieve a smooth running and efficient surgery for both GPs and patients and to provide all necessary administrative support required by the Practice
Prime Objectives
To provide an efficient and professional reception service during surgeries and clinics
To ensure that all record keeping, both manual and computerised, is accurate and up to date
To respect patient confidentiality at all times
Main Duties
Running the appointment and associated IT systems accurately and to maximise use of available time
Repeat prescribing as directed by the doctors
Dealing with queries by reference to both computerised and manual records
Clerical work related to the reception function
Opening and closing premises, ensuring readiness for use and security out of hours
Other such duties as required for the smooth running of the practice
Person Specification
Experience Essential
Experience of a patient/customer facing role Ability to work in a diverse team Strong I.T skills
Desirable
Experience of safeguarding processes
Qualifications Essential
GCSE A to C in English and Maths or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The House Partnership
Address 99 Station Road
Redhill
RH1 1EB
United Kingdom
Employer's website https://www.greystonesurgery.nhs.uk/ (Opens in a new tab)