About this role
Job summary
We are a small GP Practice based in S11. We have approximately 4000 patients.
We are looking for a long term, flexible and enthusiastic Receptionist to join our friendly team.
The position is for 14.5 hours per week, plus sickness and holiday cover. Please email [email protected] for shift pattern.
We require someone with the flexibility to cover shifts between Monday - Friday 8am - 6.30pm when required.
Main duties of the job
The successful applicant with have excellent customer service skills and be flexible to cover their share of holiday and sickness when required.
General Practice experience preferred but not essential as full training will be provided to the successful candidate.
We are looking for a permanent member of staff.
The post is subject to the receipt of satisfactory references and DBS check.
About us
You will be joining an existing Reception team consisting of Reception Lead and three Receptionists.
Job description Job responsibilities
Summary of Role
To provide a high standard Reception Service to the Patients, including ensuring that enquiries are promptly, efficiently and courteously handled.
Reception Duties
Be responsible for the opening and closing of the premises in the morning and evenings, including setting and restoring the telephone service and Alarm System
Monitor Reception and Waiting Room areas, including making Patients aware of late-running surgeries
Acknowledge and arrange Patient appointments
Process prescription requests
Handle in-person/telephone enquiries
Liaise with GPs and Practice staff regarding Patient issues
Liaise with Hospitals re Patient blood results/queries etc
Update computer and manual records, as necessary
Alter changes of address/phone no.s promptly on Patient records
Deliveries Sign delivery notes when received and put in the appropriate folder on reception
Follow the cold chain protocol when receiving vaccination deliveries
Follow the cold chain protocol for recording fridge temperatures twice daily when the HCA or Nurse is not on the premises.
Open, stamp and distribute the Internal Post by scanning onto SystmOne
Provide cover for other Reception staff when necessary
New Patient and Temporary residents registrations
Such other duties within the scope of the role as may be agreed from time to time.
Person Specification
Qualifications Essential
Excellent customer service and problem solving skills
Desirable
Previous experience in working in a GP Practice Knowledge of SystmOne - clinical system
Employer details Employer name Falkland House Surgery
Address 2A Falkland Road
Sheffield
Yorkshire
S11 7PL
United Kingdom
Employer's website https://falklandhousesurgery.co.uk/ (Opens in a new tab)