About this role
Job summary
As a GP Receptionist you are the first point of contact, and therefore the face of the Practice, for our patients.
Our reception staff are a close knit team who take on the challenges daily and provide patients with the best service possible. This may be either on the telephone, face to face or via messages through our Practice website.
Ideally we are looking for someone to cover 16-18 hours per week with flexibility to provide cover for staff holidays and sickness.
Working pattern:
Monday 16.00 - 18.30
Thursday 08.30 - 13.00
Friday 07.45 - 18.30
Our team triage using an accepted tool that helps to navigate the patient to the best available resource.
As such we are seeking a Team player and someone who can communicate easily with staff and patients alike.
Main duties of the job
Dealing with all patient enquiries and navigate them in the most appropriate direction to assist them with their needs, booking appointments where required with the relevant clinician. Having good communication skills are essential both face to face and by telephone.
You will be expected to assist all clinical staff with appointment booking and handling of paperwork relating to patient referrals, test results and reports.
About us
We are a relatively small Practice with around 5800 patients - we currently have 5 GPs, 3 Practice Nurses, 2 HCAs, a phlebotomist as well as 8 Reception staff and 5 admin staff.
We are a tight knit, diverse and happy team with a pragmatic view to flexibility for all staff.
We are lucky to be situated in an easily accessible modern styled building in Cinderford with good parking for patients and staff alike.
Job description Job responsibilities
Making/Amending appointmentsAdminister Visit requestsGiving out resultsDeal with general enquiries and complaintsDeal with samples and documents brought in by patientsContacting other healthcare providersRegister new patients and temporary residentsGreet and direct patients and visitorsEnsure outstanding queries are explained and handed over to next shift, as necessaryRespond to needs of doctors and nurses during surgeryCollect payments from patients for non-NHS servicesGenerate and dispatch surgery correspondenceScan letters to patient notesAttend Staff/Team Meetings and training when requestedProvide relief cover during periods of colleagues holiday/sickness
Person Specification
Qualifications Essential
GCSE English IT experience
Desirable
Previous experience in dealing with the public
Experience Essential
Excellent communication skills (written and oral) and problem solving skills
Desirable
Previous experience in a healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dockham Surgery
Address Cinderford Medical Centre
Valley Road
Cinderford
Gloucestershire
GL14 2NX
United Kingdom
Employer's website https://dockhamsurgery.nhs.uk/ (Opens in a new tab)