About this role
Job summary
As a Dispenser, you will be responsible for accurately dispensing prescribed medications to patients, maintaining dispensary stock, and providing excellent customer care. You will work closely with GPs, nurse practitioners, and the wider practice team to ensure smooth and safe dispensing for all our patients. The key tasks are outlined below:
Accurately dispense repeat and acute prescriptions
Advise patients on their medication in a clear and friendly manner
Collect prescription charges and ensure that the patient declaration on the reverse of the prescription is filled in and signed by the patient.
Manage and order dispensary stock
Ensure that drugs are stored in an appropriate manner and operate efficient stock control
Ensure that shelves, all work surfaces and dispensary equipment are regularly cleaned and kept in good working order
Take prompt action in response to any drug alert bulletins that may be received
Support the clinical team with prescription queries
Undertake any necessary work as may be required to maintain a high standard and efficient dispensing service.
Main duties of the job
We are looking for a qualified dispenser with recent experience (NVQ level 2 for Dispensing Doctors or BTEC equivalent) who shares our values of striving for excellence while being caring, respectful and patient led.
Knowledge & Skills
Excellent attention to detail
Ability to prioritise work to ensure deadlines are met
Strong communication and interpersonal skills
Ability to work calmly under pressure
Ability to resolve problems & work with colleagues to implement solutions
Experience
Experience of delivering an excellent service to patients
Experience in handling confidential information
Personal Qualities
Friendly and approachable
Ability to use their own initiative
Attention to detail, accuracy
Meticulous, tidy and methodical in your approach to working.
Able to work as part of an integrated and multi-skilled team.
What We Offer
A supportive and welcoming team environment
NHS pension scheme
Ongoing training and development opportunities
The satisfaction of making a real difference every day
About us
We are looking for a dispenser to join our friendly and supportive team of GPs, Nurse practitioners, Practice Nurses, Healthcare Assistants and non-clinical team members at Wragby Surgery. The surgery is purpose-built and our mission is to provide high-quality, friendly and accessible primary healthcare to our patients, in the town of Wragby and the surrounding villages. This is a fantastic opportunity to play a vital role in patient care, ensuring our patients receive their medication safely and accurately.
Job description Job responsibilities
To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.
To take prompt action in response to any drug alert bulletins that may be received from time to time
To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.
To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
Preferred Knowledge & Skills
Stock levels, usage tracking and re-ordering arrangements
Analytical skills
Competent IT skills
Good telephone manner, even when under pressure
Excellent communication skills
Clear and concise
Enthusiastic, honest and reliable
Ability to prioritise work to ensure deadlines are met
Ability to resolve problems & work with colleagues to implement solutions
Experience of delivering an excellent service to patients in a pressurised environment
Experience in handling confidential information
Experience working under indirect supervision
An understanding of the need for strict confidentiality and adherence to policies and procedures
Person Specification
Qualifications Essential
NVQ level 2 for Dispensing Doctors or BTEC equivalent qualification in Dispensing
Desirable
Knowledge of Systmone
Knowledge and Skills Essential
Competent IT skills Good telephone manner, even when under pressure Excellent communication skills Clear and concise Enthusiastic, honest and reliable Ability to prioritise work to ensure deadlines are met Ability to resolve problems & work with colleagues to implement solutions
Desirable
Stock levels, usage tracking and re-ordering arrangements Analytical skills
Experience Essential
Experience of delivering an excellent service to patients in a pressurised environment Experience in handling confidential information Experience working under indirect supervision An understanding of the need for strict confidentiality and adherence to policies and procedures
Desirable
Experience of working in primary care Knowledge of Systmone
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wragby Surgery
Address Old Grammar School Way
Wragby
LN8 5DA
United Kingdom
Employer's website https://wragbysurgery.co.uk/ (Opens in a new tab)