About this role
Job summary
The Hospitality Coordinator is an exciting new role and will play a key role in delivering a compassionate, individualised, flexible, and high-quality hospitality service within the new Inpatient Unit (IPU) at Overgate Hospice.
The new Inpatient Unit represents a major step forward in the hospices ability to provide flexible, patient-centred care. This role will play an essential role in this ensuring that every patient and family member experience high quality food and drink as a source of comfort, normality, and connection.
Working from the new hospitality kitchen, you will co-ordinate and provide meals, snacks, and refreshments for patients and their families ensuring everyone receives a warm, welcoming, and personalised service.
The role will include compassionate patient interaction through discussing menu options, taking meal orders, preparing and serving light snacks and drinks, presenting and serving meals at the patients bedside, and ensuring all crockery and utensils are cleaned and stored appropriately. You will assume responsibility for the cleanliness and daily checking and restocking of the various beverage stations and family spaces within the inpatient unit building
You will work closely with the Head Chef, Hospice Cook, and a team of dedicated volunteers to ensure that food quality, presentation, and patient experience remain of the highest standard, ensuring patients can enjoy food and drink when they are ready, rather than at fixed times.
Main duties of the job
Take daily meal orders from patients and their families ensuring all dietary, allergen and statutory temperature requirements are clearly recorded and communicated to the kitchen in line with Hospice policy. Serve meals, snacks, and refreshments in a professional and caring manner, ensuring patients can eat and drink comfortably and at their own pace. Offer drinks and light refreshments to patients families and visitors, providing a welcoming environment. Maintain excellent presentation of food and drink, following agreed portion sizes and quality standards. Restocking and cleaning the various beverage stations and family spaces. Provide daily guidance, direction and encouragement to volunteers, ensuring they feel supported and confident. Oversea rotas, training and feedback. Build positive relationships across wider teams to ensure smooth and joined-up service delivery. Maintain the highest standards of cleanliness and hygiene within the hospitality kitchen, dining areas, and all associated service equipmentensuring items are sanitised and stored correctly. Ensure compliance with food safety, infection prevention and environmental health regulations. Report any faults, maintenance issues, or incidents promptly to the Head Chef. Respond to patient and family feedback positively, identifying opportunities to improve the service. Contribute to hospice events and hospitality functions.
About us
Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness.
However, the current constraints of our ageing facilities are making this more difficult than ever. Our ambitious redevelopment plans to modernise and expand our existing facilities will transform the environment in which we care for our patients, as well as meaning we can care for more people who need us. In April 2024, Overgate Hospice launched a capital campaign to raise the funds needed to make these transformational plans become a reality.
Job description Job responsibilities
Overgate General Duties and Responsibilities
All employees must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974).
All employees must undertake relevant mandatory training.
All employees must comply with all Hospice policies and procedures and always maintain strict confidentiality within the guidelines of the General Data Protection Regulations.
All employees must adhere to the Hospices Standards of Behaviour Framework and Values in all aspects of their work.
This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate.
Person Specification
Qualifications Desirable
Experience working in a healthcare, care home, or hospice environment. Experience in dementia and /or palliative care awareness. Previous experience supporting or coordinating volunteers. Knowledge of dietary requirements, allergens, and nutrition. NVQ Level two in Hospitality, Catering, or Customer Service (or equivalent).
Experience Essential
Proven experience in a catering, hospitality, or customer-service role. Strong understanding of food hygiene, cleanliness, and safe food handling practices. Level two Food Hygiene Certificate or willingness to achieve.
Knowledge and Skills Essential
Excellent interpersonal and communication skills with a caring, patient, and professional manner. Ability to work flexibly as part of a seven day service, including weekends and Bank Holidays. Confidence in working both independently and as part of a small, supportive team.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Overgate Hospice
Address 30 Hullen Edge Road
Elland
West Yorkshire
HX5 0QY
United Kingdom
Employer's website https://www.overgatehospice.org.uk/ (Opens in a new tab)