About this role
Job summary
We are looking to appoint a motivated, reliable and hard working Receptionist. We have a full time position available. up to 37.00 hours per week - Monday to Friday - Mornings and afternoons( as per business needs)
Main duties of the job
The first point of contact for patients and external services, face to face, on the phone and via email.
To provide administrative support to the Patient Services Manager, GPs and health professionals including word processing, liaising with hospital administration teams and general clerical duties.
Previous Receptionist experience would be desirable, as well as experience using Systemone.
About us
Grove Surgery in Milton Keynes providing services for about 8500 patients . We are small but busy team and working closely with other practices in East MK PCN. Our surgery is located in netherfield in Milton Keynes and is just opposite to Milton Keynes University Hospital.
Job description Job responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: Patient Services Manager
HOURS: 37.00 hours per week
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
To have a thorough knowledge of all Practice procedures.To work in accordance of written protocolsPulling/filing notes for surgeries and update as necessaryIncoming paperwork (e.g., post, requests for prescriptions, photocopying)Reception
Handing completed repeat prescriptions to patient and checking names and address.Be able to cover all reception position as necessaryContact with patients, appointments, greeting patients on arrival, directing as appropriate, dealing with visitors, informing patients of late running surgeries, registering new patients, explaining servicesAppointments
Process appointment requests from patients by telephone and in person.Deal with visits requestsComputer
Registrations of new patients computer data entry and medical records.Process patients change of address computer data and medical records have knowledge of Practice area.Process repeat prescription request in accordance with Practice guidelines.
Person Specification
Qualifications Essential
GCSEs grade A-C (or equivalent)
Desirable
Previous Receptionist experience Previous experience using Systemone NB:- We will consider inexperienced candidates as full training will be given.
Employer details Employer name The Grove Surgery
Address Farthing Grove
Netherfield
Milton Keynes
Buckinghamshire
MK6 4NG
United Kingdom
Employer's website https://www.thegrovesurgery-netherfield.co.uk (Opens in a new tab)